Theam you will be part of

We are part of the Nokia Cloud and Network Services (CNS) one of four business groups contributing to the corporate purpose, "creating technology that helps the world act together." We are looking for a Care Support Engineer with excellent knowledge of the Telecom domain and experience of next generation packet core networks, acting as SME (Subject Matter Expert). The care support team is based on Athens. 

The scope of this opening is to populate the Domain support team on the NOKIA Packet Core products Cloud Mobility Management (CMM) and Cloud Mobile Gateway (CMG) for 4G/5G technologies, acting as MME/AMF and sGW/pGW/ePDG/SMF/UPF/NRF respectively The products are mainly CNF (Cloud Native Function) based.  Packet Core products have global footprint, and the support team is spread around the globe. As part of the Care Athens team you will contribute to Customer Satisfaction and Problem Solving

Position Requirements

Education: Master of Engineering or equivalent Professional Experience in cloud virtualization  Experience in Packet Core Protocols for 2G/3G/4G/5G networks and interfaces Experience in AMF, NRF, SMF, UPF, ePDG, SGW, PGW products is a plus Networking protocols knowledge with hands on experience    Network Design and Architecture: Expertise in designing LAN, WAN, and VLAN architectures.  Routing and Switching: Proficient in routing protocols  Advanced Linux knowledge  Familiarity with container technologies such as Docker and Kubernetes Knowledge of Vmware, Open stack, Openshift, Azzure, Athos, AWS technologies Salesforce /Jira tool handling

Personal Attributes:

Analytical and pro-active mindset and way of working Team working skills Open communication Fast learning and thinking Excellent troubleshooting skills Customer orientation and stress tolerance Ability to work in situations with high pressure customer escalations successfully is a plus Ability to effectively communicate with various interfaces (technical and non-technical) Willingness to travel and experience about customer projects  Fluent in English (written and spoken)

 

Benefits

We provide a comprehensive private life and medical insurance plan to safeguard your well-being and that of your family. As part of our commitment to your health, we offer an annual medical check-up program. We offer a pension plan to help you plan for your future and ensure financial security after retirement. Enjoy the convenience of a ticket restaurant e-card, which can be used at various restaurants and eateries according to our policy (currently at €120 monthly) You will be provided with a company mobile device and subscription to stay connected and efficient in your work. We offer company bus transportation to facilitate your daily commute to and from work. Benefit from flexible working hours and the option to work in a hybrid or remote mode, providing a better work-life balance. Receive a one-time payment of €350 as cash support for hybrid or remote mode arrangements. Take advantage of our Personal Support Service, which provides confidential and professional support and guidance on a range of emotional, practical, and work-life topics. Participate in Nokia's voluntary employee share purchase plan, allowing you to share in the company's success. Our Employee Recognition program, "Everyday Excellence," acknowledges and rewards outstanding contributions. You can redeem awards through our online store. Earn a generous referral bonus of €2.000, one of the highest in the market, for referring qualified candidates to join our team. Enjoy 90 calendar days of paid leave for the arrival of a new child. Engage in social clubs and cultural activities organized by the company to foster a sense of community and well-being. E-Learning Platforms: Access renowned e-learning platforms such as NokiaEDU, Harvard ManageMentor, and LinkedIn Learning for technical training and personal development.

As part of the team, you will need to:

Provide technical support via ticket handling  Investigate and identify software defects in cooperation with R&D  Ensure SLAs are met for escalated case Participate in Emergency on call shifts (12x7) Provide remote recovery support in the event of an out-of-service condition Travel to customer or customer team premises upon requests Create reports for Root Cause Analysis Perform deployments based on cloud infrastructure Participate in New Product Introduction (NPI) Activities  Gain Deep down knowledge of functional areas Plan and execute technical tasks requiring specialist skills in own professional area.