We are Woolworths Group

We are Woolworths Group. 200,000+ bright minds, passionate hearts, and unique perspectives across Australia and New Zealand. Connected by a shared Purpose - 'to create better experiences together for a better tomorrow'. That Purpose fuels our ambition to explore new ideas, make brave commitments, and innovate better ways to meet the food and everyday needs of more than 24 million customers every week.

If you're excited to turn today's blue-sky thinking into a better tomorrow for future generations, you'll find yourself supported and enriched in a dynamic, inclusive, and empowering workplace. With a culture of genuine care, a flexible approach to work, and opportunities across the group to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

Customer Delivery Manager (Dispatch)

Work with a team that supports growth and career development

Great team benefits

Full time permanent opportunity available
 

Please note that the Woolworths support office is closed for the festive season from 21 December 2024. We will return on Monday 6 January 2025 and will review your application after this date.

 

What we're like

 

As a business inside one of Australia's largest retailers, WooliesX aims to bring the best of Woolworths Group to our customers. We're an innovation business that brings together the brightest minds in e-commerce, technology, media, and data to transform how people live and shop. With an industry-leading technology team backed by analytics, we're resourceful and willing to experiment. Our agile teams are empowered to innovate and deliver an excellent experience for our customers - whether they shop in-store or online.

 

About the role

 

As a Dispatch Manager you will work with the eCom fulfilment team staging orders once picked and loading our delivery vehicles within timeframes ensuring on time off dock for our fleet, whilst creating a great team experience and safe operating environment. As a part of creating a safe working environment, all candidates for this role can expect to undergo a pre-employment medical check as part of the recruitment process.

 

What you'll do

 

Oversee daily dispatch with team &  transport providers, ensure accurate staging and loading based on forecasts, and observe tote management to minimise loss and ensure availability

Oversee the staging and loading of all customer orders, ensuring timely completion and adherence to critical temperature controls. Collaborate with the eCom fulfilment team to achieve these goals

Regularly review, improve, and maintain operational and compliance activities to boost efficiency, service, safety, engagement, and manage costs

Guide and coach the team to consistently meet quality and accuracy standards in order fulfilment, aligning with both customer and business expectations.

Lead by example in demonstrating a strong commitment to customer satisfaction, ensuring that the team consistently prioritises the customer experience in all operations

 

What you'll bring

 

Demonstrated experience in retail leadership roles

Experience working in Online Department

Proven ability to coach and develop team members

Experience in leading and implementing change initiatives

Understanding of online order fulfilment processes and systems

Knowledgeable in inventory management, production, and replenishment practices

Experienced in leading and developing diverse teams

Strong written and verbal communication abilities

Effective time management, planning, and organisational tasks

Experience in team member development and engagement

Experience in using computer, digital tools and resources 

 

What you'll experience

 

Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work

A global business with endless career possibilities around every corner and across every discipline - with valuable exposure to a vast and exciting business network

Parental Leave provisions and various leave types, including but not limited to Study Leave and Sports Representation Leave

 

Everyone belongs at Woolworths Group

Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.

We encourage all candidates to apply; please let us know in your application if we can support you with any adjustments in the hiring process.

 

You can learn more about working with us on LinkedIn or via www.wowcareers.com.au. #LI 
 
Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Woolworths Group is not responsible for any fees related to unsolicited resumes.