We are Woolworths Group

We are Woolworths Group. 200,000+ bright minds, passionate hearts, and unique perspectives across Australia and New Zealand. Connected by a shared Purpose - 'to create better experiences together for a better tomorrow'. That Purpose fuels our ambition to explore new ideas, make brave commitments, and innovate better ways to meet the food and everyday needs of more than 24 million customers every week.

If you're excited to turn today's blue-sky thinking into a better tomorrow for future generations, you'll find yourself supported and enriched in a dynamic, inclusive, and empowering workplace. With a culture of genuine care, a flexible approach to work, and opportunities across the group to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.
 

Ready to make an impact? We are!

We’re a proud part of the Woolworths Group – 200,000+ bright minds, passionate hearts and unique perspectives working together connected by a shared Purpose – ‘to create better experiences together for a better tomorrow.’ 

 

Here you’ll be supported and empowered to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week. Backed by a culture of genuine care, a flexible approach to work and the support to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

 

About the Role | Mō te Tūranga

Be a champion for the Everyday Rewards programme by driving operational excellence to ensure a seamless experience for both members and our dedicated teams! You'll be at the heart of the program, managing day-to-day operations and empowering stores, our Customer Care teams, and external partners to fully embrace the Rewards program. This means leading the charge on all operational aspects, ensuring smooth implementation and support. From tackling escalated member and store queries to investigating any issues, you'll be the problem-solver.  

In this role, you’ll develop and deliver impactful training plans for our stores and Customer Care teams, ensuring everyone is equipped to champion new initiatives, partnerships, and campaigns.  By monitoring store performance, identifying opportunities for improvement, and collaborating with external partners, you'll play a crucial role in driving the program's success and shaping its future. Get ready to make a real difference!

As part of this role, you’ll be responsible for leading a small team. You’ll coach, develop and grow those who report into you, while defining best practice and implementing ways of working that benefit our stakeholders and members alike. This is a fantastic opportunity for someone with either direct or indirect leadership experience, looking to take that next step. 

 

About You | Mōu

A truly customer-centric individual, you possess a knack for resolving member queries and a process-driven mindset, constantly seeking ways to improve through creating and refining existing procedures. Your analytical skills allow you to understand data and trends, identifying opportunities for growth and enhancement. Tech-savvy and comfortable navigating various systems, you excel at communication, collaboration, and building strong relationships, enabling you to effectively influence stakeholders. A natural problem-solver with a keen eye for detail, you bring demonstrable operational experience from a customer-facing environment, a proven track record in developing engaging and impactful training programs, and experience in leading and mentoring others, either directly or indirectly, fostering their growth and development.

 

Our Benefits | To Tatou Painga

Genuine flexibility in how and where you work

Ongoing development within an ANZ team and access to COE/specialist career opportunities

Everyday Rewards team card, providing a range of benefits including discounts and bonus points for groceries and discounted online shopping delivery.

Banking and insurance (health, life etc) discounts 

Global and local career opportunities

 

Working with Woolworths NZ | Me mahi tahi tatou ki Woolworths NZ

With over 185 stores and 20,000 team members across Aotearoa, we've made it our mission to make Kiwi lives a little better every day. 

 

We're friendly, down-to-earth, and energetic - we work hard but we have a great time doing it, and we love what we do. There is plenty of scope for new ideas, lots of room for you to add value, and importantly, you'll be working with a business that touches the lives of three million New Zealanders a week.

 

We embrace diversity of thought and love to take on challenges with a pragmatic and innovative approach. Our culture thrives on mutual respect, care, curiosity, openness, and a proactive attitude. We continually seek ways to pair, collaborate, support, and learn from each other as a team!

 

Come as you are | Nau mai, whakatau mai 

Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. 

 

As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.

 

We encourage all candidates to apply; please let us know in your application if we can support you with any adjustments in the hiring process.

 

If you’re smart and good at what you do, let’s work together | Me mahi tahi tatou

Everyone belongs at Woolworths Group

Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.

We encourage all candidates to apply; please let us know in your application if we can support you with any adjustments in the hiring process.