Shortage Control - Cargo Claims Analyst

Description

In this role, you will provide comprehensive support to the Asset Protection Shortage Control team by researching instances of cargo loss and subsequent claim restitution opportunities. This position requires cross-functional collaboration with various internal and external teams including Fulfillment, Delivery, Customer Service, and 3PL providers. A strong analytical background is essential, as you will be expected to leverage numerous data insight sources to effectively decision and resolve delivery exceptions. Your ability to analyze data, identify trends, and communicate findings will be crucial in mitigating cargo loss and improving the overall customer experience. 

Responsibilities include:

Analyze and interpret documentation to validate responses as they relate to cargo lossLeverage Business Intelligence insights tools to analyze cargo lossCancel or release credit to customers based on research resultsWork within established timeframes to complete claims research for both inbound and outbound shipments and respond to external customers and internal Staples analystsEstablish and maintain open communication with assigned courier and vendor teams as well as Staples internal and field managementMonitor the performance of courier POD Research compliance by supporting assigned courier contacts and escalating recurring issues to Management for resolutionPrepare and file claims with the highest level of accuracyConduct proof of delivery assurance auditsAd hoc projects as neededAbility to define, diagnose, and resolve problems using data insights, sound logic, and rationaleAbility to shift focus to address business needsAbility to comprehend and analyze large amounts of data then draw accurate conclusionsOperate with a highly collaborative approachComfortable working in a fast-paced, deadline driven environment

What’s Required - Basic Qualifications:

1-3yrs work experience in a related field (Claims, Transportation, Logistics/Supply ChainEffective verbal and written communication skillsExperience with Business Intelligence tools such as Tableau, Power BI, etc.Proficiency with the Microsoft Suite – Teams, SharePoint, Excel, Word, PowerPoint

 Preferred Qualifications

Bachelor's Degree preferred

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability

At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers’ expectations -- through the power of the people behind our iconic brand.

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.