Houston, TX
26 days ago
Cargo Customer Service Agent
Description

SM Cargo offers a variety of employment opportunities in the fast-paced air cargo industry. From acceptance to build-up to delivery, SMCargo agents work with care and precision to safely handle our client's shipments on all modes of traveling. Join our team of problem solvers working with one of the world's largest airline cargo operations. As part of SM Cargo, you'll earn a weekly paycheck, learn new skills, meet new people, and work with a great management team in a clean and safe environment.

Perks & Benefits Casual Dress Code Paid Training Weekly paychecks Direct Deposit or Cash Card pay options Medical / Dental Insurance Paid Sick Leave Paid Time Off Advancement Opportunities $15.00/Hour Employment Type & Shifts Full Time Long Term 1st Shift 2nd Shift 3rd Shift Job Responsibilities

Department Responsibilities may vary which may include:

Efficient processing of all logistical activities: on time and to a high standard with assured adherence to local and international legislationContribute to the continuous adaptation and development of the procedures and processes within the area of logisticsTrack shipments and update the status of goods to relevant partiesPrepare and manage documentation such as bills of lading, transport manifests and customs entriesEnsure timely and efficient transportation of goodsCoordinate with warehouse staff to ensure proper storage and handling of goodsProvide excellent customer service by addressing internal and external client inquiries and concernsResolve any freight delivery issues such as delays or mishandlingsCommunicate with internal and external clients, shipping agents, and freight carriersManage hazardous cargo requirementsEnsure all paperwork is accurate and complies with regulations

Other Skills We Hope to See:

Excellent communication skills both verbal and writtenAbility to multi-task in a high volume, fast-paced working environmentHigh attention to detail and strong organizing skillsComfortable working in a team environmentStrong problem-solving skills and ability to innovative solutionsAbility to grasp complex systems and problemsFamiliarity with standard computer programs such as Outlook, Word, etc.

Additional Requirements:

Must be able to proficiently speak, read and write in EnglishMust be able to pass skills testAvailability to work flexible working hours (including weekends & holidays)Must be able to obtain and maintain all required City of Houston and Customs Border Protection badge and seal

Associate Requirements HS Diploma or GED Background Check Able to Lift 40 pounds Drug Test Stand for Shift Duration Must be at least 18 years old The hourly rate for this position is anticipated between $15.00 - $15.00 per hour. This range is a good-faith estimate, based on the shift you work and other considerations permitted by law. An employee's pay history will not be a contributing factor where prohibited by local law. In addition to monetary compensation, we offer medical, dental, vision, life, and more. More details about benefits can be found at .
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