Company Description

Let your passion fly! We’re proud to be one of the world’s leading airlines. Our reputation is built on a long track record of success, an ongoing commitment to our home Hong Kong, and on the delivery of customer service that’s straight from the heart. All of this is possible due to our talented people who share our passion for aviation and our commitment to being the best. Our global family can open up a world of opportunities for you. This means that your first role at Cathay Pacific won’t be your last. It could take you anywhere. Join us and discover just how far you can go!

Role Introduction

Purpose

To partner with the Cargo Management team in executing the commercial strategies for the port / area in order to surpass revenue targets and commercial Key Performance Indicators as well as ensuring fit for purpose sales solutions are provided to customers.

To oversee and assist with reservation functions to ensure superior customer service.

Key Responsibilities

Revenue Generation

Support the Cargo Manager(s) to implement the Cargo Business Plan in alignment with local cargo strategies and specified Key Performance IndicatorsAssist the Cargo Manager(s) and coordinate with the Cargo Sales Officers to achieve revenue target and generate ancillary revenue by actively seeking support from customersSupport the Cargo Manager(s) to collect, analyse and report market conditions, trends and activities with a view to identifying new revenue opportunities for example from new routes, new frequencies, ancillary chargesAssist the Cargo Manager(s) to generate revenue from forwarders by exploiting revenue potential from each account by referencing available market data and informationHelp to generate revenue with the perspective of sales channels, product sales and offline sales developmentAssist the Cargo Manager(s) to negotiate and execute sales contracts as requiredChampion Cathay products and provide excellent and consistent product solutions to customers

Customer Services

Coordinate with Outdoor Sales to provide customer-centric solutions to customersAnswer customers’ enquiries and handle customers’ offline booking and e-booking requests in a timely and professional mannerManage the day-to-day relationship with stakeholders from all sales channels for revenue generation purposesProvide superb sales and customer service in all commercial customer touch points so as to drive premium selling rates and regular businessChampion Cathay products and provide excellent and consistent product solutionsUpdate customers with shipment status in a timely manner, providing solutions as appropriate

 

 

Requirements

(continue from above)

Support Services

Support cargo reservations and bookings, while providing exemplary customer serviceAssist with various administrative station tasks as requiredAny other reasonable task as requested

Efficiency Improvement

Support the Cargo Manager(s) to implement programmes on e-initiatives to drive penetration of e-Bookings and other Agent Self-Service functions

Financial Risk Management

Support the Cargo Manager(s) to manage credit risks with reference to relevant internal guidelines / IATA local financial criteria where applicable

People Development and Performance Management

Lead, support and encourage own team to achieve successBuild a strong and motivated team, ensuring the right organisational structure and the right people are in place to foster positive team spirit and facilitate teamworkSupervise and mentor direct reports, encouraging effective collaborationDemonstrate leadership and lead by example in accordance with Cathay’s core values

E&A

Emergency and Accident and Crisis Response responsibilities as required

 

Requirements:

Academic Qualifications

High school graduationTertiary education or equivalent in a related field is a distinct advantage

 

Knowledge, Skills, Training and Experience

Minimum 2 years’ experience in cargo and cargo sales industry is an advantagePrior customer service and sales experience with demonstrable customer service orientationProven success record in setting and achieving goalsProven achievements in building, maintaining and leading teams to successExcellent communication skillsHighly attentive to detailWorking knowledge in MS Word, Excel and PowerPointGood analytical, problem solving and planning skillsAbility to work independentlyKnowledge of CHAMP CargoSpot systems is an advantageAdapts to change easilyBenefits

Be part of the Cathay Pacific family and join a dynamic team culture working for one of the world’s Top 10 Global Airlines.

Make the most of your leave and take advantage of travel industry discounts including airfares, hotels, tours and car hire.

Fly high with career development opportunities to diversify your skills and experience within the Cathay Pacific family.

Personal & Application Information

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.

 

**Please note that we will only be able to contact candidates who have been shortlisted for further consideration.**

Apply now

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