Company Description

Move Beyond! To move people forward in life - We are the people behind Cathay Pacific.  We are proud of our Hong Kong heritage but equally proud of the global, diverse workforce that makes us who we are.  We are relentlessly driven to create lifetime customer loyalty, value for our shareholders and satisfaction and enrichment for our employees.  We are a complex global business, but we are also family. And whether we are in the cockpit or behind a desk, moving cargo, checking our passengers in or ensuring they are safe and comfortable while in the air, we are all one team, focused on delivering one world-class airline operation.  Join us and discover just how far you can go!

Role Introduction

Cathay Pacific is looking for a full-time Cargo Sales Support Executive to join our Miami Cargo team. The successful candidate will execute the commercial strategies for the port in order to surpass revenue targets and commercial Key Performance Indicators by providing excellent customer service and solutions.

Key Responsibilities

Revenue Generation

Help to implement the Cargo Business Plan in alignment with local cargo strategies and specified Key Performance IndicatorsAssist the Cargo Manager(s) and coordinate with the Cargo Sales Officers to achieve revenue target and generate ancillary revenue by actively seeking support from customersProvide support to manage capacity in order to maximise flight revenue

Customer Services

Coordinate with the outdoor sales team to provide customer-centric solutions to customersAnswer customers’ enquiries and handle customers’ offline booking and e-booking requests in a timely and professional mannerManage the day-to-day relationship with stakeholders from all sales channels for revenue generation purposesProvide superb sales and customer service in all commercial customer touch points so as to drive premium selling rates and regular businessChampion Cathay products and provide excellent and consistent product solutions to customers

Efficiency Improvement

Support the Cargo Manager(s) to implement programmes on e-initiatives to drive penetration of e-Bookings and other Agent Self-Service functionsAny other reasonable task as requested

Safety, Security and Compliance

Help to ensure compliance and conformance to all regulatory and internal safety, security, quality, and procedural requirementsUndertake quality check programmes established by Head Office and participate in audits as requiredSupport the Emergency and Accident role as requiredMay be designated Operational Duty Holder for the station as requiredCarry out the responsibilities of a local Dangerous Goods Coordinator as per agreed guidelines.

E&A

Emergency and Accident and Crisis Response responsibilities as requiredRequirements

Academic Qualifications

Completion of High School / GED or equivalent combination of education, training, and experience is required

Knowledge, Skills, Training and Experience

Minimum of 2 years’ cargo or airline operations or indoor sales experiencePrior customer service experience is an advantageExcellent communication skillsDemonstrable customer service senseAbility to work independentlyIntermediate Proficiency in the use of Microsoft Office SystemsKnowledge of CHAMP Cargospot System is an advantage

Additional Requirements

Must possess a valid state issued driver’s licenseMust successfully pass all pre-screening clearances, including a background check and pre-employment drug screen upon contingent job offerObtain and retain necessary credentials and clearances (CBP Customs Seal and Driving Icon) per local requirementsMust successfully pass safety training examination and receive certification before starting operationsStrong cognitive reasoning and mathematical skills are essentialAbility to inspect and assist in manoeuvring loaded pallets up to 50 lbs frequentlyAbility to manage competing priorities in a fast-paced environment with tight deadlinesComfortable working at the warehouse, on aircraft, and outdoors on the tarmac in all weather conditionsMust be willing and able to travel when required occasionallyMust have the right to live and work in the USA

 

Benefits

Cathay Pacific Airways is proud to offer eligible employees competitive Compensation & Benefits package, as varied by location, regularly scheduled hours worked, length of employment and employment status as highlighted below.

Travel Privileges on Cathay Pacific Airways Global NetworkExtensive well-being programs including health, dental, prescription, vision, virtual doctor visits and flexible spending accounts and employee assistance program benefits to help you stay well.Generous 401K Matching ProgramPaid Holiday & VacationLTD & Basic Life InsuranceIf this position requires a uniform, a uniform allowance will be provided.To learn more about Cathay Pacific as a Certified Great Place Employer –Please Click Here’Personal & Application Information

Cathay Pacific Airways is an Equal Opportunity (EOE) and Affirmative Action (AA) employer.  All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status and other protected status as required by applicable law and will not be discriminated against.  Cathay Pacific Airways is an E-Verify participating employer.

If you require assistance or an accommodation in completing any aspect of the application process, please contact the Cathay Americas Recruiting team at: jobs@cathaypacific.com. 

 

Apply now

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