C.H. Robinson is seeking a Cargo Security Carrier Manager to serve as the primary point of contact for the customer’s carriers. In this role, you will be responsible for building relationships, measuring performance, and driving service improvements. As the direct representative of the customer to the carrier, you will work closely with the customer’s team, internal account teams, and carriers to ensure seamless operational integration. Success in this role requires strong relationship management, effective communication skills, an in-depth understanding of service and cost metrics, transportation industry expertise, and detailed project management capabilities.

This position is based in Monterrey, MX. You will follow our hybrid work model, coming into the office once every other week. This is subject to change based on business needs.

DUTIES AND RESPONSIBILITIES
The duties and responsibilities of this position consist of, but are not limited to, the following:

Maintain customer security policies, protocols, and procedures while developing additional security measures as needed

Work with various global cross-functional members to develop and implement customer-specific security strategies

Respond to emergencies and security incidents as necessary.

Provide reports on incidents and breaches, conduct root cause analysis, and develop corrective action plans

Analyze data to form proposals for improvements, including the implementation of new technology and solutions

Collaborate to create and track performance improvement plans for carriers

Continuously improve carrier management processes

Publish and interpret carrier scorecards and service metrics

Perform other duties or responsibilities as assigned according to team and/or country-specific requirements

QUALIFICATIONS

Required:

Bachelor’s degree from an accredited college or university

Minimum 4 years of professional experience

Ability to travel up to 25% (domestically and internationally)

Preferred:

Professional experience in cargo security, carrier sales, transportation, logistics, and/or supply chain

Familiarity with CTPAT regulations and requirements

Exceptional facilitation skills, including relationship management, presentation, documentation, and accountability

Strong root cause analysis and analytical skills

Strong negotiation and conflict resolution skills

Demonstrated ability to communicate effectively at various levels within customer organizations (both written and verbal)

Ability to identify, understand, and execute market trends and pricing strategies

Proficiency in Microsoft Office Suite of programs

Values a diverse and inclusive work environment

Disclaimer:
This job description is intended to generally describe the nature and level of work to be performed by employees in this position. It is not intended to be an exhaustive list of all responsibilities and skills required of employees performing this role.

Equal Opportunity and Affirmative Action Employer:
C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers, and communities. We believe this increases creativity and innovation, drives business growth, and enables engaged and thriving teams. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued, and respected.

CH Robinson is an equal opportunity employer. All employment decisions are made without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, or disability.

Benefits

We offer a competitive benefits plan above the Mexican Labor Law. This includes life and medical insurance, a Wealth Accumulation Plan (Plan de Pensiones), an Employee Stock Purchase Plan, and among others, the opportunity to prosper in a Fortune 500 company.