Company Description

At Cathay Pacific, we share one common aspiration: to be the world's best airline. We believe in looking for the best in our people, in working as a team, in doing the right thing by our shareholders and our communities.

With a global team, we offer a diverse range of career choices and opportunities - in the air, on the ground; in customer service, in the office; managerial or professional roles. Our team of great people each plays a key role to deliver the quality service that we are famous for.

Notes:

All Chinese mainland based positions are subject to local terms and conditions.Applicants must have the right to live and work in Chinese mainland.Once employment is confirmed, the employment contract and personnel file will be arranged through local FESCO/ FASCO.Role Introduction
To assist with operational and reservation functions for the port including oversight of suppliers to ensure compliance to Cathay service levels and regulatory requirements.To provide support to port management to drive service excellence and delivery of the cargo services strategy.Key Responsibilities

Customer Service

Provide superb customer service on all customer touch pointsProvide vendor notification for on time and delayed flights dailyProvide timely shipment status updates to customersHandle IRR, Damage and Claim cases in a timely and professional mannerHelp to manage Ground Handling Agent performance and provide guidelines and instructionsSupport the established performance targets through operational oversight and participationSupport cargo reservation and booking adjustment when necessary to provide exemplary customer service

Service Delivery and Excellence

Prepare loading plan, loadsheet and conduct ramp coordinator duty to maximise space utilisation and commercial prioritiesSpecial cargo acceptance, including Dangerous Goods, Live animal, etc.Prepare flight documentation for crew and CustomsCheck and review post flight documentationPrepare post flight reports in a timely and accurate mannerProvide freighter catering uplift and last minute changesCoordinate effectively between engineering, airport operations, air traffic control and vendors to ensure smooth communication and service provisionCoordinate cargo service activities between sales, operations and ground handling in order to ensure efficient handling of shipmentsCommunicate effectively via various channels stakeholders including customers, airport and cargo operations, suppliers, flight crew etc.Assist with various administrative station tasks such as SAPCoordinate weather diversions at diversion sitesHandle diversion of Cathay Pacific Flights when requiredAssist with crew administration and support matters at the portSupport station training activities as requiredSupport station management in supplier oversight including reporting Ground Handling Agent performance issuesControl and manage the Unit Load Device inventory level to meet the demand during seasonal peaksAny other reasonable task as requested

Safety, Security and Compliance

Help to ensure compliance and conformance to all regulatory and internal safety, security, quality, and procedural requirementsUndertake quality check programmes established by Head Office and participate in audits as requiredSupport Emergency and Accident role as required

E&A

Emergency and Accident and Crisis Response responsibilities as requiredRequirements

Academic Qualifications

Bachelor‘s degree holder or equivalentStudy in a Cargo or related field is a distinct advantage

Knowledge, Skills, Training and Experience

Minimum 2 years’ experience in cargo industry is an advantageFreighter Loading and Load sheet licenseFreighter Ramp Coordinator licenseDangerous Good License (Cat 6)Super Heavy licenseStrong communication skillsNatural customer service orientationAttentive to detailKnowledge of MS Word, Excel and PowerPointAdapts to change easilyPersonal & Application Information

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.

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