ADP is hiring a Carrier Relations Executive.

Are you empathic to client needs, the people on your team, and external partners to drive success? Do you have a knack for escalation resolution, process improvement, and understanding the nuances of complex organizations? Are you looking for an inclusive environment with a culture of collaboration and belonging? Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning?

 

You are:

A relationship or strategy consultant or business management professional with the ability to establish and support strategic partnerships with our benefit carriers. You are a highly motivated self-starter inspired by working with cross-functional teams to successfully deliver and deploy top executive initiatives from strategy through to execution. You possess capabilities in the areas of relationship building, strategic thinking, business analysis and cross-functional collaboration.

You will:

Develop and enhance strategic business partnerships by building trust with insurance carriers' key decision makers to drive client retention/improve loss prevention. Possess a complete understanding of our carriers' business objectives, strategic direction, and requirements, to proactively demonstrate and deliver increased value throughout the lifecycle of the partner's clients. Acts as a liaison between the carrier and ADP, serving as an internal advocate. The role includes occasional travel.

A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We've received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. Learn more about DEI at ADP on our YouTube channel: http://adp.careers/DEI_Videos 

 

Ready to #MakeYourMark?  Apply now! 

 

 

 

 

 

 

 

WHAT YOU'LL DO: Responsibilities 

 

Here's what you can expect on a typical day:

Develop and enhance strategic business partnerships by building trust with our carriers' key decision makers to drive client retention/improve loss prevention. Possess a complete understanding of our carriers' business objectives, strategic direction and requirements, to proactively demonstrate and deliver increased value through the lifecycle of the partners' clients. Act as a liaison between the carrier and ADP, serving as an internal client advocate, capable and empowered to mobilize the right resources to ensure partnership alignment. Maintain a comprehensive understanding of the entire ADP product suite and coordinates communication among the various business partners. Serve an assigned client base as defined by the Relationship Management Strategy Proactively ensure client satisfaction through periodic conference calls and client visits. Promote carrier participation in focus groups to solicit feedback on product/service initiatives. Communicate and promote key ADP initiatives to the carrier (e.g., user group meetings, product enhancements, etc.). Coordinate carriers' client projects, resolution of critical service issues, and follow-up to NPS feedback. Determine the components of projects and prepares comprehensive project plan and scope of all required activities. Communicate status and next steps to the carrier and appropriate internal ADP partners. Perform strategic account review with the carrier to reinforce the ADP value proposition by maintaining comprehensive and timely records on service activities.

Behaviors:

Adaptability Alignment Collaboration Ethics/Integrity Innovation Process & Project Management Results Orientation Service Orientation / Client Focus

 

Technical Skills:

Proficient with MS PowerPoint skills – putting together presentations cohesively, depending on the project or audience. Proficient in MS Excel skills such as creating pivot tables, v-lookups when analyzing data and being able to tie that analysis back to a business case or results. Knowledge of Salesforce and Tableau is helpful to create meaningful dashboards, insights and interpret data.

 

TO SUCCEED IN THIS ROLE: Required Qualifications

 5 - 8 years of directly related experience

BONUS POINTS FOR THESE: Preferred Qualifications

 

Contributes to developing organization objectives with regard to: Creative Thinking -- collaborates with carriers and associates to deliver high-quality solutions. Analytics -- develops business cases and advanced models to support decision making and mines key insights from large data sets to inform sales and service strategies. Develops training, carrier, and executive presentations. Excellent written, verbal and presentation skills are required. Ability to conceptualize, negotiate and sell ideas internally and externally is essential. Ability to function in a flexible, constantly changing environment and identify and recommend opportunities for improving operations to be scalable.

 

 

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN: 

Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.  Belong by joining one of our business resource groups to connect globally with networks and allies who share common interests and experiences.  Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.  Continuously learn through ongoing training, development, and mentorship opportunities.  Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.  Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.  Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.   Get paid to pay it forward. Company-paid time off for volunteering for causes you care about. 

What are you waiting for? Apply now!

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.