Join Our Team as a Care Coordinator (Lemon Law) !
Are you passionate about supporting the family and community population and making a real difference in their lives? EAC Network, a leading not-for-profit social service agency dedicated to helping over 79,000 people through 100 impactful programs across Long Island and NYC, is looking for a dedicated full time Care Coordinator (Lemon Law) to join the Long Island Dispute Resolution Center.
Salary: $25/hour
Hybrid Schedule: 9AM-5PM, Monday- Friday (2-3 days remote)
Location: Central Islip, NY
Reports to: Senior Director
What drives the core purpose of this job:
The Case Coordinator (Lemon Law) is responsible for all aspects of program coordination of the Lemon Law Arbitration components in Nassau and Suffolk Counties (position has option for main location to be at either Central Islip or Hempstead) and serve as back up to other LIDRC components including the Surrogate Decision Making Committee (SDMC) program.
What are the key Responsibilities:
1. Perform and coordinate pre-hearing responsibilities, including intake, scheduling of hearings, contacting volunteers, and securing hearing location for the Lemon Law component. 2. Explain the arbitration process to litigants and prospective parties. 3. Prepare and maintain case files for the Lemon Law programs, including records, statistics and databases for clients. 4. Observe hearings, including monitoring of participants and hearing records, to ensure quality arbitration standards. 5. Perform data-entry for the LIDRC’s lemon law component in both counties and ensure proper disposition of case files. 6. Prepare and submit statistical reports and vouchers for the program. 7. Assist with the Lemon Law Arbitration Apprenticeship program and maintain volunteer arbitrator participation logbook. 8. Maintain relationships with all volunteers and relevant individuals/organizations. 9. Respond to telephone inquiries for the Lemon Law program. 10. Assist with maintaining volunteer database, Case Load Manager. 11.Serve as backup and provide coverage at both county offices including performing data-entry for small claims court, custody and visitation mediation programming, and SDMC and as needed as well as occasional travel for training and to facilitate hearings.
What key knowledge, skills, and abilities are required to excel in this role:
1. Associate’s degree required. Bachelor’s degree preferred. 2. Must have knowledge of administrative procedures and conflict resolution. 3. Must have valid NYS Driver’s license and access to vehicle as there is travel for commuting between offices, hearings, and backup. 4. Must be proficient in computer applications or other automated systems such as spreadsheets, Microsoft Office applications, calendar, email and/or database software necessary to perform work assignments. 5. Must have experience in hosting virtual sessions, including knowledge of various virtual meeting platforms and tools. 6. Must have pleasant phone manner and excellent communication, organizational and interpersonal skills.What we offer:
Comprehensive Benefits Package: Medical, Dental, and Vision Insurance, 401K with a 3% match after anniversary, 30 days Paid Time Off in your first year, and 14 Paid holidays.
Additional Perks: Short-term and long-term disability coverage, flexible spending accounts, wellness benefits, PlumBenefits, Verizon wireless discounts.
At EAC Network, you will find more than just a job – you will find a supportive work environment committed to your well-being and growth. We champion equity, justice, and belonging, fostering a workplace where every voice is valued and empowered. We offer many roles with flexible and hybrid schedules to help you maintain a healthy work-life balance, and our generous PTO policy and Summer Fridays ensure you have time to recharge. Our commitment to wellness also earned us the 2023 Silver Healthy Workforce Designation from Cigna. At EAC Network, you are part of a team making a difference in our communities across Long Island and New York City, every day.