At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence. **Primary Function/General Purpose of Position** The Care Management Assistant works closely with the care management staff, assisting them with everyday duties. The Care Management Assistant must have a passion for working with people and strong people skills are invaluable in this position, as these professionals work closely with individuals in a variety of difficult situations. **Essential Job Functions** + Assists in issuing Medicare Important Message letters after communication and prioritization with Care Management staff and delivers and explains observation status notifications to patients in observation status between 24-36 hours of admission, after communication and prioritization with Care Management staff + Collaborates with Care Managers and Social Workers, assists with faxing, mail management, phone message retrieval, and other office tasks + Provides updates on approvals and denials to Care Managers and Social Workers as information is received or requested from Ensemble + Provides assistance for non-complex arrangements related to discharge planning and transitions under the direction and supervision of the care manager + Assists in keeping community resource manuals up to date This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation. **Licensing/Certification** BLS Basic Life Support – American Heart Association (required) **Education** High School Diploma or GED (required) Some college (preferred) **Work Experience** Previous healthcare experience with patient discharge planning procedures (preferred) **Training** None **Language** None **Patient Population** X Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit. X Demonstrates knowledge of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patient's status and interprets the appropriate information needed to identify each patient's requirements relative to his or her age, specific needs and to provide the care needed as described in departmental policies and procedures.​ X Neonates (0-4 weeks) X Infant (1-12 months) X Pediatrics (1-12 years) X Adolescents (13-17 years) X Adults (18-64 years) X Geriatrics (65 years and older) X Not applicable to this position **Working Conditions** X Periods of high stress and fluctuating workloads may occur. Long-distance or air travel as needed- not to exceed 10% travel. X General office environment. X May be exposed to high noise levels and bright lights. X May be exposed to physical altercations and verbal abuse. X May be exposed to limited hazardous substances or body fluids.* May be required to use physical restraints. X May be exposed to human blood and other potentially infectious materials.* May be exposed to adverse weather conditions; cold, hot, dust, wind, etc. X May have periods of constant interruptions. Required to car travel to off-site locations, occasionally in adverse weather conditions. Prolonged periods of working alone. ____ Other: ____ Not applicable to this position _* Individuals in this position are required to exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control._ **Physical Requirements** **Physical Demands** Frequency 0% 1-33% 34-66% 67-100% Lifting/ Carrying (0-50 lbs.) X Lifting/ Carrying (50-100 lbs.) X Push/ Pull (0-50 lbs.) X Push/ Pull (50-100 lbs.) X Stoop, Kneel X Crawling X Climbing X Balance X Bending X **Work Position** Frequency 0% 1-33% 34-66% 67-100% Sitting X Walking X Standing X **Additional Physical Requirements/Hazards** **Physical Requirements** X Manual dexterity (eye/hand coordination) X Perform shift work Maneuver weight of patients X Hear alarms/telephone/audio recordings Reach above shoulder X Repetitive arm/hand movements X Finger Dexterity Color Vision Acuity – far X Acuity – near ____ Not applicable to this position **Hazards** Depth perception Use of Latex products Exposure to toxic/caustic/chemicals/detergents Exposure to moving mechanical parts Exposure to dust/fumes Exposure to potential electrical shock Exposure to x ray/electromagnetic energy X Exposure to high pitched noises Gaseous risk exposure Other: ____ Not applicable to this position **Skills** _Hard/Tech/Clinical Skills_ _:_ Care management Care for patients Patient Observation Discharge planning Mail management _Soft/Interpersonal Skills:_ Verbal communication Written communication Attention to detail Critical thinking Communication with family members Active listening Organization Task Management Time Management Teamwork Relationship Building Interpersonal Skills Many of our opportunities reward* your hard work with: Comprehensive, affordable medical, dental and vision plans Prescription drug coverage Flexible spending accounts Life insurance w/AD&D Employer contributions to retirement savings plan when eligible Paid time off Educational Assistance And much more *Benefits offerings vary according to employment status All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com