Major Responsibilities:

Assists Case Management Business Technology leaders in managing and executing complex, enterprise-scale operational initiatives to support l Case Management Business TechnologyPromotes cooperation and collaboration from a wide variety of stakeholders including business and technical leaders, subject matter experts, and external stakeholders.Leverages communication and empathy to understand and diffuse tension and/or miscommunication between stakeholders that could prevent progress toward achievement of goals.Identifies and manages risks to project delays or completion.Manages, assigns, and performs data analysis including leveraging data, data set, and data analytics tools such as Excel, QlikSense/Qlikview, Power BI, etc. to evaluate data against strategic company goals and demonstrate process and efficiency improvements.Writes product overviews and status reports; understands and includes high-level requirement and associated help to identify costs: understands stakeholders and provides recommendations and solutions to achieve business goals.Assesses the complexity of business or technical problems to determine the effort required for process design/improvement.Serves as the primary point of contact for assigned project efforts; routinely briefs key stakeholders on different aspect of assigned initiatives; represents the project(s) in various project governance and inter-department forums.Oversees the development of or directly develops project charters, communication and change management plans, and measurement collection plans to ensure successful project executionEnsures processes are mapped accurately and data is collected then analyzed; draws conclusions from data and documentation;Reports findings to executive sponsors and stakeholders; consults on or directly creates improvement solutions to resolve issues;Ensure control plans are in place and processes are documented for the process owner; defines and tracks project milestones related to the above activities.Assists Case Management Business Technology (CMBT) leaders in developing PowerPoint presentations to support business owners following company Healthcare templates and guidelines.Performs other duties as assigned Practices and adheres to the “Code of Conduct” philosophy and “Mission and Value Statement.”