Signature HealthCARE is a family-based healthcare company that offers integrated services in 7 states across the continuum of care: skilled nursing, rehabilitation, assisted living, memory care, home health, cognitive care, and telemedicine. A growing number of our centers are earning quality assurance accreditation and pioneering person - directed care. Many of our skilled nursing facilities have achieved a 4 or 5-star overall rating from the Centers for Medicare & Medicaid Services. Additionally, we have been awarded as a certified Great Place to Work for three years in a row and Modern Healthcare’s "Best Places to Work!" Overview Find The Path for Your Career That Starts with Purpose at Signature HealthCARE! This position is responsible for ensuring high quality customer service, day to day operations, daily productivity monitoring and the financial effectiveness of the remote program. How you Will make a difference + Receive phone calls and field basic questions; escalate critical issues to appropriate staff for resolution. + Update Managed Care grids to intranet and communicate changes to the appropriate centers timely. + Establish and maintain regular communication with the field through effective channels, including development of a Care Management newsletter. + Assist with the creation and deployment of regular educational offerings to the facility/center-based Care Managers. + Collaborate on a regular basis with Managed Health Services on any outstanding contract updates needed. + Run daily reports in order to be used by Care Management Support team to proactively identify opportunities in facilities/centers; assist with follow up efforts based on reported data as needed. + Support the Transitional Care Program as requested, to include follow up phone calls and arranging follow up primary care physician appointments. What you Need to make a Difference + Associates degree required, but Bachelor’s degree preferred. + Current licensure as a Registered Nurse in state employed and have a multi-state license (Compact), preferred. + Minimum of three (3) years related experience. + Knowledge of billing procedures for clinical and social services. + Knowledge of clinical and social services documentation procedures and standards. + Knowledge of community health services and social services support agencies and networks. + Knowledge of state and federal regulatory requirements. The ideal candidate would have a strong background in supporting clinical process and work flows. Remote Opportunity, if located in Louisville, KY the option to work hybrid or full time in office is available. Our exceptional Benefits Package and Signature Perks include the following and more! + Medical, Dental and Vision – Voluntary Life/Disability + Free Telemedince with Medical Plan + 401(K) and Roth 401(K) + Tuition Forgiveness/Education Reimbursement + A variety of additional specialized Insurances + Pay Advance and Next Day Pay! + Paid Time Off (PTO) + Partner Perks and Discounts! + Reward & Recognition Program (HEART) + Vital Links At Signature HealthCARE, our team members are permitted – no, encouraged – to employ their talents and abilities to solve problems. Our culture is built on three distinct pillars: Learning, Spirituality and Intra-preneurship. Each pillar has its own staff and initiatives, ensuring that our unique culture permeates the entire organization. Come see what the revolution is all about! Signature HealthCARE is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran and other protected categories # #LI-EJ1