Nurse Phone Triage Role for the OB/GYN Center Full Time Day M-F, no weekends or holidays, this is an in-person role, not remote. OB/GYN Experience required. GSH PERINATAL PROGRAMS

Job Overview:

The Case Manager is a registered nurse with advanced clinical knowledge and expertise in systems and process analysis, management of change, risk management and utilization of information systems. This position collaborates with physicians, residents, advanced practice RN's, nurses, nurse managers, ancillary departments, external customers/providers and patients/families to get the healthcare and other community services they need, when they need them, and for the best value. This role may be assigned to special projects while caring for an assigned case load. The Case Manager is responsible for the collection and reporting of pertinent study data to meet deadlines. Participates in study related community based programs as needed. Demonstrates willingness and the ability to participate in evidence based practice studies and embed the evidence into practice.The Case Manager must possess exceptional communication skills that honor the socioeconomic diversity of our clients and their families as well as the ability to build positive, productive relationships with study partners and stake holders. 

Job Requirements:

Bachelor's Degree in Allied Health 
Certified Case Manager within 2 years of hire 
Basic Life Support for Healthcare Providers (BLS)
Registered Nurse
Proficient in Microsoft Office and navigation of EPIC
2-3 years experience Clinical in Nursing Expereince in Case Management or OB Nursing
2-3 years experience Clinical in Nursing 

Job Responsibilities:

Facilitates advanced management of care to an identified client population. Demonstrates clinical expertise in related specialty of care through direct or indirect care.
Coordinates patient care services for selected patients across the continuum of care through collaboration with the patient/family and health care providers in achieving optimal patient outcomes. The patient plan of care includes the patient, providers, community service agencies, and the client to set mutual goals.
Identifies/analyzes/evaluates trends in clinical outcomes to determine system and process changes which would result in improved care. Participates in the development of documentation processes congruent with point of care/computerized documentation. 
Provides direction and support to the patient and family and to health care providers in addressing ethical and legal concerns in collaboration with the health care team.
Participates in clinical quality improvement activities in the healthcare setting, promotes excellence in healthcare delivery to the consumer. Identifies and facilitates implementation of clinical best practices and demonstrates these best practices through data collection and meta-analysis of patient population outcomes.
Networks/collaborates with professional colleagues and outside community agencies to enhance the case management team and the services it provides.

Other Job-Related Information:

Working Conditions:

Climbing - Occasionally
Hearing: Conversation - Consistently
Hearing: Other Sounds - Consistently
Kneeling - Occasionally
Lifting 50+ Lbs - Rarely
Lifting <50 Lbs - Rarely
Pulling - Rarely
Pushing - Rarely
Reaching - Occasionally
Sitting - Frequently
Standing - Occasionally
Stooping - Occasionally
Talking - Consistently
Use of Hands - Frequently
Color Vision - Consistently
Visual Acuity: Far - Consistently
Visual Acuity: Near - Consistently
Walking - Consistently

TriHealth SERVE Standards and ALWAYS Behaviors
At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following: 

Serve: ALWAYS…
• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas
Excel: ALWAYS…
• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service 
Respect: ALWAYS…
• Respect cultural and spiritual differences and honor individual preferences.
• Respect everyone’s opinion and contribution, regardless of title/role.
• Speak positively about my team members and other departments in front of patients and guests.
Value: ALWAYS…
• Value the time of others by striving to be on time, prepared and actively participating.
• Pick up trash, ensuring the physical environment is clean and safe.
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.
Engage: ALWAYS…
• Acknowledge wins and frequently thank team members and others for contributions.
• Show courtesy and compassion with customers, team members and the community