Introduction Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND. We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply. Overview Coordinates and plans case management operations/processes/activities and finances across several jurisdictions and areas of specialization. Manages internal and external case managers and support staff including training, program operations, client support, and employee coaching. The Case Management Supervisor will be responsible to work files and to provide continuity for injured workers as required. This position will also require travel depending on the files and coverage needed. How you'll make an impact Maintains current and new licensure or certification requirements as mandated by state regulations. Assists in maintenance of national accreditation. Complies with requested reports and audits from state regulatory entities. Revises and develops policies and procedures, as appropriate. Assists in annual review of departmental policies and procedures. Communicates current and new case management requirements, client processes, and program changes to all case managers and vendors. Interfaces with continual quality improvement programs. Oversees and supports staff and develops, implements, and maintains criteria for the review process. Manages process and ensures efficiency, timeliness, and accuracy. Maintains and monitors work distribution and workflow of staff. Provides and monitors daily management reports for branch and system functions. Develops unit staffing and maintains training programs. Provides staff cross-training for continued operation efficiency. Monitors vacation reporting and timesheets. Prepares agendas and conducts staff meetings. Communicates effectively with medical providers, peer advisors, adjusting staff, government agencies, customers, staff, and peers. Interviews and hires with managerial approval. Develops and manages staff to meet or exceed goals established. Monitors and/or maintains documentation resource for verbal/written requests, inquiries, and complaints. Attends training/educational classes as appropriate Participates in quality assurance auditing. Reviews and monitors daily management reports for branch and system functions. Develops regional staffing and maintains training programs. Provides staff cross-training for continued operation efficiency. Prepares agendas and conducts staff meetings. Communicates effectively with medical providers, peer advisors, adjusting staff, government agencies, customers, staff, and peers. Participates in Nurse Case Management interview process and makes recommendations to hiring manager. Develops and manages staff to meet or exceed goals established. Monitors and/or maintains documentation resource for verbal/written requests, inquiries, and complaints. Attends training/educational classes as appropriate. Participates in quality assurance auditing. About You Required: Associate's degree or commensurate experience Must possess current licensure/registration as required Must possess minimum of 5 years clinical experience including supervisory or leadership role Nursing experience must include experience with orthopedic, trauma, intensive care, or occupational nursing Preferred: Prior supervisory or management experience a plus Workers compensation experience Work Traits: Demonstrates adequate knowledge of managed care with emphasis on use of criteria, guidelines and national standards of practice. Advanced written and oral communication skills, along with organizational and leadership skills. Self-directed and proactively manage assigned case files. Demonstrates strong time management skills. Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: Medical/dental/vision plans, which start from day one! Life and accident insurance 401(K) and Roth options Tax-advantaged accounts (HSA, FSA) Educational expense reimbursement Paid parental leave Other benefits include: Digital mental health services (Talkspace) Flexible work hours (availability varies by office and job function) Training programs Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing Charitable matching gift program And more... We value inclusion and diversity Click Here to review our U.S. Eligibility Requirements Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.