POSITION TITLE: Case Manager

DEPARTMENT: Program Compliance & Performance Measurement

REPORTS TO: Case Manager Coordinator

DIRECT REPORTS: No

SALARY: $45,000 - $45,000

LOCATION: Avenue Saint James (Bronx)

 

Join a Legacy of Hope and Empowerment at Covenant House New York!

For over 50 years, Covenant House New York (CHNY) has been at the forefront of transforming lives by providing comprehensive shelter, housing, and wrap-around support services for vulnerable homeless, runaway, and exploited youth. As the largest provider of these essential services in New York City, CHNY impacts the lives of over 1,500 young people aged 16-24 every year.

At CHNY, our doors are open to all young people in need, regardless of race, religion, sexual orientation, gender identity, and expression. Our dedicated team offers various services, including shelter, housing, education, employment, health, mental health support, youth development, and anti-human trafficking initiatives. We operate with harm reduction and trauma-informed principles to ensure the best care for our youth.

But our mission goes beyond immediate support. We are passionate advocates for systemic change, influencing public policy, and raising awareness of the critical issues surrounding youth homelessness. Our ultimate goal is to provide a safe refuge and empower young people to build a brighter future founded on compassion, unconditional love, and absolute respect.

Join us in making a difference in the lives of countless young people. Join a team that inspires long-term transformation and hope.

Job Summary

The Rights of Passage (ROP) Case Manager provides supportive services to 10-20 young people aged 16-21 living in a ROP site in the Bronx.  Reporting to the Case Manager Coordinator of the ROP site, the Case Manager is an energetic, creative, and diligent member of a team that includes resident advisors (who also have cooking responsibilities) and a cadre of specialty staff, including employment/education specialists, housing specialists, youth development staff, and mental health staff. The Case Manager will provide comprehensive case management services to the youth who are on their caseload, including the creation of an individual service plan, coordination of services, individual counseling, advocacy, and monitoring of the youth’s efforts and challenges in completing goals and celebrating goal achievement.

Duties and Responsibilities

Provides integrated counseling and case management services that effectively engage young adults and promote personal growth and wellness, housing stability, and ongoing accomplishment of service plan goals. Collaborates with youth to assess strengths and challenges and develop an individual service plan that reflects the youth’s progress and stated goals.  Meets with youth regularly to determine progress with goals identified in the ISP. Advocates on behalf of youth with outside service providers and other collateral services. Creates and maintains confidential records, charts, and logs for youth, documenting all relevant information from individual and group interventions and with collateral services. Ensures that youths’ files are compliant with all regulatory and other requirements. Completes incident reports per agency policies. De-escalates crises; attends to emergencies following agency protocol, as needed.