POSITION TITLE: Case Manager, RRH

DEPARTMENT: Supportive Housing

REPORTS TO: Program Coordinator

DIRECT REPORTS:  None 

SALARY: $45,000 - $46,342.00 annually

LOCATION: Bronx, NY

Join a Legacy of Hope and Empowerment at Covenant House New York!

For over 50 years, Covenant House New York (CHNY) has been at the forefront of transforming lives by providing comprehensive shelter, housing, and wrap-around support services for vulnerable homeless, runaway, and exploited youth. As the largest provider of these essential services in New York City, CHNY impacts the lives of over 1,500 young people aged 16-24 every year.

At CHNY, our doors are open to all young people in need, regardless of race, religion, sexual orientation, gender identity, and expression. Our dedicated team offers various services, including shelter, housing, education, employment, health, mental health support, youth development, and anti-human trafficking initiatives. We operate with harm reduction and trauma-informed principles to ensure the best care for our youth.

But our mission goes beyond immediate support. We are passionate advocates for systemic change, influencing public policy, and raising awareness of the critical issues surrounding youth homelessness. Our ultimate goal is to provide a safe refuge and empower young people to build a brighter future founded on compassion, unconditional love, and absolute respect.

Join us in making a difference in the lives of countless young people. Join a team that inspires long-term transformation and hope.

 

Job Summary

The Rapid Re-housing Case Manager will provide services for up to 50 young adults aged 18-24 years residing in scattered site permanent supportive housing located throughout the Bronx, Brooklyn and Harlem. Reporting to the Program Coordinator of Rapid Rehousing and Director of Supportive Housing Programs, the Case Manager is an energetic, creative, and diligent member of a team that includes additional case managers, a Real Estate Coordinator and other supportive staff and services located in the Bronx. These services include mental health, education and employment, and health and wellness. 

The Rapid Re-Housing Program is a supportive housing program that is primarily funded by the US Department of Housing and Urban Development (HUD). Young adults live independently in private apartments that are subsidized for up to two years while working with a case manager to ensure that they are receiving services needed within their community. As the youth sign their own leases, they may remain in the apartment after the conclusion of services, which provides a stable exit plan from the program. 

The Case Manager will provide comprehensive case management services either in their office, in the youths’ apartments, or elsewhere in the community, to the youth who are on their caseload including: creation of an individual service plan; coordination and referrals of services, individual counseling, advocacy; monitoring of youths’ efforts and challenges in completing goals; and celebrating youths’ goal achievements. The case manager will work closely with the youth and Real Estate Coordinator to ensure youth are paying their portion of their rent on time and addressing arrears if needed. 

The Case Manager will contribute to a program culture that is person-centered, holistic, focused on positive youth development, and committed to continuous improvement. The Case Manager is expected to participate in agency wide training on youth development, the Housing First model, trauma-focused principles and de-escalation strategies for the benefit of providing appropriate services to youth residing in their independent apartments. Case Managers will also be expected to attend staff meetings including case review meetings to assess youths’ progress, as well as quarterly evening team meetings with all youth in the program. Additionally, this program will utilize evidence-based and other proven models; the Case Manager will participate in all training and implementation activities as needed. 

This position requires independent judgment and proactivity as the Case Manager will be working substantially in the field, making home visits regularly and otherwise assisting the youth to make community connections for long-term success. The Case Manager must also be comfortable in building and maintaining rapport with landlords and property managers. Flexibility, a willingness to be available by email or phone in off-hours, and excellent communication and problem-solving abilities are critical to successfully fulfilling the requirements of this position.

 

DUTIES AND RESPONSIBILITIES

 (Responsibilities to include but not limited to the following)

Case Management

Provides integrated counseling and case management services that effectively engage young adults and promote personal growth and wellness, housing stability, and ongoing accomplishment of service plan goals.  Collaborates with youth to assess strengths and challenges and develops an individual service plan that reflects the youth’s progress and stated goals.  Meets with youth regularly to determine progress with goals. Advocates on behalf of youth with external stakeholders.  Collaborates with and makes needed referrals to community providers.  Ensures HUD mandates are followed in all cases and up-to-date in CHNY’s  electronic case management system, Efforts to Outcomes (ETO).  Creates and maintains confidential records, charts, and logs for youth, documenting all relevant information from individual and group interventions and with collateral services.  Ensures that youths’ files are compliant with all regulatory and other requirements.  De-escalates crises; attends to emergencies following agency protocol.  Assists with property management issues in reporting to landlords and ensuring complete work orders. 

Team Participation 

Works as a collaborative team member, ensuring all youth have access to high-quality services and live in a safe setting.  Participates in and facilitates regular case conferences. Ensures team members are fully apprised of information regarding youth as needed.  Participates in staff team meetings and training, individual supervision meetings, and meetings with youth.  Assists with audit preparation and dry and live audits of the program. 

 Professional Development and Embracing CHNY’s Mission 

Participates in all required in-person training or via CHNY’s online Learning Management System (Relias).  Actively participates in the training and implementation of evidence-based and other proven models.  Embraces a data-driven culture that is outcomes-oriented and creatively responsive to programmatic challenges.  Promotes a healthy, inclusive, equitable organizational culture and a thriving, engaged staff.  Promotes child protection within the program and is diligent about the safety of clients and fellow staff members.  Always uphold CHNY’s mission, vision, principles, standards of conduct, policies, and procedures.  Performs other duties as assigned and needed.