Join our team in Washington, DC for a fulfilling career as a Case Manager. Wage/Salary: $52,000 to $59,000 per year. Non-Exempt | Full-Time

Position Summary: 

The Case Manager for the Washington, DC Temporary Assistance for Needy Families (TANF) Workforce Development program will serve as the main point of contact for Customers (TANF recipients referred to Fedcap by the District of Columbia's Department of Human Services). The Case Manager shall coordinate all services to ensure that Customers are making meaningful progress toward preparing for and obtaining employment. Case Managers shall develop trusted working relationships with assigned TANF Customers and shall monitor Customer engagement and progress up through the first year of a Customer's employment. Case Managers shall coordinate multiple activities with Fedcap staff and other providers, as well as assist Customers in reporting work participation.

Essential Job Functions:

Coordinate with all external Providers (including Secondary Service Providers, District Agency Providers, and Community Providers) and ensure that Customers are making meaningful progress toward employment. Responsible for conducting outreach to referred Customers, engaging Customers in Provider activities, and re-engaging those Customers who start to participate and subsequently disengage. Review DHS-administered assessments, develop and amend Customers' Detailed Individual Responsibility Plans (DIRPs), and help Customers overcome barriers to program engagement and participation. Develop trusted working relationships with assigned TANF Customers and monitor Customer engagement and progress up through the Customer's first year of employment. Coordinate multiple activities outlined in the Customer's DIRP and assist Customers in reporting work participation. Ultimately responsible for the engagement of Customers and works with all staff to identify appropriate activities, resources, and supports for Customers. Observe all policies and procedures and attend all required training and certifications as scheduled. Responsible for capturing and recording employment information and then working closely with the Customer to maintain and obtain job promotions and/or salary increases on the job. Diligently verify and report all aspects of Customer milestone achievements to DHS. Stress urgency and ownership, guiding Customers through a learn-by-doing process during their service planning and delivery. Provide counseling, intervention, and program action planning and delivery. Facilitate the successful utilization of job readiness training, rapid job searching, job retention services, and/or education services. Document activities, participation, compliance, and employment progress in the Electronic Case Management (ECM) systems. Assist in compiling data for reports, including but not limited to, Customer timesheets and placement and retention reports. Participate in learning collaboratives through both regional and online conferences.

Education and Experience:

Bachelor's degree in social work, social services, counseling, business administration, or related field from an accredited institution. Three (3) years of experience in vocational rehabilitation, case management, or related field; and/or work experience determined to be acceptable to the agency. Bilingual in Spanish is a plus.

Equal Opportunity Employer