Department: DHQ Program Department
Supervisor: Divisional Pathway of Hope Case Manager
Position Title: Pathway of Hope Case Manager
FLSA Status: Non-Exempt, Full-Time Employee
Date: November 19, 2024
Hourly Rate: $23.00 - $24.00
JOB SUMMARY:
The Pathway of Hope (POH) initiative of The Salvation Army aims to provide strengths -based intensive case management services to families who desire to take action to break the cycle of intergenerational poverty and move from crisis to self-sufficiency. The Pathway of Hope Case Manager (Case Manager) will provide ongoing support and expertise through comprehensive assessment, planning, implementation, and overall evaluation of clients’ needs utilizing the strengths-based perspective and motivational interviewing. The Case Manager will assess the housing, health, financial, and psychological needs of program participants, as well as collaborate with the Salvation Army Corps and community partners for a holistic and wrap around approach that will aim to meet identified goals in the client’s individualized action plan and create an environment of stability and a network of support. The Case Manager will
follow through on all assigned cases. The Case Manager is expected to keep track of case notes and case plans through the collection and reporting of client data into identified social services management system; WellSky Community Services. The Case Manager provides services according to the standards of The
Salvation Army, who is culturally competent, ethical and promotes a healthy, balanced lifestyle.
ESSENTIAL QUALIFICATIONS:
• Bachelor of Arts in Social Work preferred or related field and/or minimum of two years of Case Management experience.
• Must possess a valid Hawaii Driver’s License.
• Minimum one year of experience working with low-income and/or homeless families.
• Must be able to pass a criminal background check.
• If working in the vicinity of children, a criminal background check is required, with certification for Protect the Mission (PTM) policies and procedures.
KNOWLEDGE, SKILLS, AND ABILITIES:
• Knowledge of the unique issues of homelessness.
• Ability to work with diverse populations in a trauma informed, sensitive and non-judgmental manner.
• Basic understanding of mental health disorders.
• Knowledge of Strength’s Perspective, Stages of Change Model, and Motivational Interviewing.
• Ability to read, write, speak, and understand English.
• Proficient in Microsoft Windows and use of Word, Excel, and PowerPoint.
ESSENTIAL FUNCTIONS:
1. Participates in all training for Pathway of Hope & WellSky Community Services; will include but not be limited to Strengths Based Perspective, Motivational Interviewing, Trauma Informed Care/De-Escalation, and Stages of Change Model.
2. Determine client eligibility for POH services and/or financial assistance available through the Community Assistance Center.
3. Conduct intake and assessments such as URICA, Client Sufficiency Matrix, Personal Strengths, and Herth Hope Index.
4. Support client in developing an individualized action plan and set of goals for each client.
5. Provide on-going case management/assessments for clients at 30, 60, 90 and 12 months; with an additional year of follow up after completion of Pathway of Hope.
6. Provide referrals to clients on housing, health benefits, financial support, and available community and public services.
7. Record and maintain accurate and thorough client data utilizing WellSky Community Services.
8. Respects and adheres to client privacy guidelines (HIPAA, 42 CFR and relevant POH guidelines).
9. Support client’s spiritual growth by connecting them to pastoral care representative for pastoral care.
10. Network with outside appropriate agencies and build relationships with community partners.
11. Maintain a current file of appropriate community resources for staff use.
12. Actively attend monthly case management meetings to update the team concerning service plan progress and emerging needs.
13. Participate in meetings with the Divisional Pathway of Hope Case Manager and Director of the Community Assistance Center.
14. Compile monthly statistical reports as required by the Division.
15. Maintain positive working relations with Salvation Army representatives, volunteers, and all agencies providing services to clients.
16. Other duties as assigned by the management team.
17. Flexibility to adjust work schedule as necessary to meet the work requirement.
18. Attend department meetings as assigned.