*QUALIFICATIONS

 

EDUCATION Completion of post-secondary education or equivalent

 

EXPERIENCE Understanding of provincial and private coverage criteria, Special Authorization processes and how to navigate the Canadian drug coverage landscape is an asset Demonstrated expertise in delivering exceptional customer service and fostering positive relationships with internal and external stakeholders Must be fluent in verbal and written communication and interpersonal skills for both English and French (Applicable for provinces/regions with French language service requirements) Experience in the healthcare, pharmaceutical, or insurance industry would be an asset Strong customer service, communication, problem-solving and interpersonal skills required. Demonstrates sensitivity and commitment to utilizing a patient-centric approach; is adept to responding to a patient’s emotional, educational, and health literacy needs Making decisions using sound judgment, and meeting deadlines. Ease of working in a paperless environment. Mindful of accuracy and thoroughness of data entry for reporting requirements. Strong sense of organization, attention to detail, and ability to multi-task. Excellent written and verbal communication and interpersonal skills. Strong computer and technical skills\: Excel, Word, Outlook, tablets, web portals/internet use Ability to work in a quiet working environment with proven ability to work autonomously within a remote/virtual team environment Established high speed internet access from home office.