Do you believe in finding a career where you can truly make a difference and shape a better future?
At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.
It's finding new ways to not only better people's lives, but to better the communities and environments we live. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030. And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, driven to work with, and learn from some of the most inspiring and supportive leaders in the business.
Sound like you? Then read on.
The opportunity:
We are looking for a permanent Case Manager to join our high-performing Claims Team!
In this role you will be responsible for the assessment and ongoing management of claims and risk exposure for AIA. This is achieved through outstanding stakeholder management, excellent communication and critical thinking. You will be focused on delivering exceptional customer experience in line with our Claims' philosophy of looking to pay all legitimate claims.
Key responsibilities include:
Managing the assessment of a high volume, end-to-end claims' portfolio.
Assessing & managing risk exposure to AIA.
Liaising with appropriate medical providers, financial providers and external parties.
Developing Individual Management Plans for clients to establish agreed goals, actions and timeframes.
Implementing appropriate rehabilitation referrals and follow through of recommendations as required.
Maintaining regular and proactive contact with clients, advisers and any other relevant stakeholder.
Processing payments for claims accurately and in a timely manner.
About you:
Previous claims/insurance experience.
Excellent verbal and written communication skills.
Ability to be adaptable, autonomous and capable managing challenging conversations with key stakeholders (internally and externally).
Critical thinking and good time management skills.
Why choose AIA?
At AIA, we believe in empowering every one of our people to find their 'better'. We do this by offering:
Opportunities to grow within the business through internal mobility.
Competitive employee benefits that include insurances, an Employee Share Purchase Scheme and an extra day of leave each quarter to recharge.
Membership to AIA Vitality, our science-backed health and wellbeing programme that provides the guidance, tools, and rewards to get more out of life and start thriving. AIA Vitality partners include Airpoints™, Woolworths, MoleMap, endota, Les Mills, Samsung, Garmin and many more!
A supportive and inclusive workplace.
Flexible working arrangements.
If you believe in better, apply now!
Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. AIA NZ values diversity in the workforce. We encourage candidates from diverse backgrounds, including those with a disability, additional mental health needs, chronic health conditions and/or are neurodiverse to apply for our roles. If you encounter accessibility barriers to the standard recruitment process, please email nz.talentacquisition@aia.com.
We are a 2025 Circle Back Initiative Employer – we commit to respond to every applicant.
Job ad expires Monday 10th of March, close of business.
Recruitment Agencies: Our Talent team does not require any recruitment agency support.
Interested Candidates: Apply using the ‘Apply’ button. No emailed applications accepted. For general enquiries only, contact:
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.