CASE MANAGER (COIN Clinic) Job Details Job Location Callen-Lorde Community Health Center - Manhattan - New York, NY Position Type Full Time Education Level High School Salary Range $28.00 - $28.00 Hourly Travel Percentage None Job Shift Day Job Category Health Care Description Join Callen-Lorde Community Health Center, a leading LGBTQ-focused health center, as a Case Manager. We are seeking a compassionate and dedicated professional to support our diverse patient population in accessing comprehensive healthcare services. As a Case Manager, your responsibilities will include: + Conduct comprehensive assessments of patients' needs, creating individualized care plans. + Collaborate with healthcare providers and community resources to ensure a holistic approach to patient care. + Advocate for patients' rights and coordinate access to LGBTQ-affirming services. + Facilitate support groups and educational sessions on relevant health topics. + Maintain accurate and confidential case records, ensuring compliance with HIPAA regulations. + Provide crisis intervention and emotional support to patients facing challenging situations. + Collaborate with multidisciplinary teams to enhance patient outcomes. Here's the to learn more about the COIN Clinic https://callen-lorde.org/coin/ Work Schedule/Salary: This is a full-time, 5-day-per-week position including some evening hours. You must be available for early morning, evening, and/or weekend shifts. Benefits Callen-Lorde is a great place to work we’re passionate, mission-driven people who care about health justice for LGBTQ communities. In addition to being part of a fantastic team, all full-time employees are offered a comprehensive benefits package including an exceptional low-cost medical plan option for you, your domestic partner and/or your family, tuition assistance, dental insurance, vision insurance, no cost life insurance, short and long-term disability insurance, Flexible Spending Account, commuter benefits, a generous paid time off plan, and a 403B retirement savings plan. Learn more about our employee benefits https://callen-lorde.org/benefits/ Qualifications + High school diploma or GED preferred. + In the absence of education credentials, experience in social services, case management, and/or health care will be considered. + Familiarity with LGBTQIA, HIV and health-related issues and community resources. + Strong computer competency, including knowledge of Electronic Medical Records, Computerized Appointment/Billing Programs and other Microsoft Office Programs. + Strong customer service orientation. Desired Characteristics, Skills + Ability to work with diverse populations, ability to handle multiple, simultaneous tasks. + Ability to work independently yet be team focused. + Ability to remain calm, focused, and helpful under stress. + Knowledge of Microsoft office programs and utilization of these tools for scheduling and communication. + Strong communication and interpersonal skills. + Bilingual (Spanish/English) preferred. + Commitment to the mission of Callen-Lorde’s Diversity, Equity and Inclusion initiatives. + Commitment to the mission of Callen-Lorde.