TELECARE CORPORATION
Case Manager I - Canyon Vista

Telecare's mission is to deliver excellent and effective behavioral health services that engage individuals in recovering their health, hopes, and dreams. Telecare continues to advance cultural diversity, humility, equity, and inclusion at all levels of our organization by hiring mental health peers, BIPOC, LGBTQIA+, veterans, and all belief systems.

Canyon Vista is a 57 unit transitional and permanent supportive housing (PSH) program serving adults in San Mateo County with serious mental illness. Telecare will provide onsite case management, housing stabilization and rehabilitative services to tenants living in transitional and PSH units. Services onsite will be available 24 hours a day, 7 days per week. This program is expected to open September- October 2024.

Shift Available:

Short Hour .4; PM Shift; Sunday and Monday

Expected starting wage is $20.59.

POSITION SUMMARY
Under direct supervision of the Team Leader, serves as the provides a support and case manager for members served with mental illness and other co-occurring disorders by assisting them to live as independently as possible in their chosen community.

QUALIFICATIONS
Required:
• High School Graduation or G.E.D.
• Demonstrated sensitivity to multi-cultural populations and issues is required
• Must be at least 18 years of age
• Must be CPR, Crisis Prevention Institute (CPI), and First Aid certified on date of employment or within 60 days of employment and maintain current certification throughout employment
• All opportunities at Telecare are contingent upon successful completion and receipt of acceptable results of the applicable post-offer physical examination, 2-step PPD test for tuberculosis, acceptable criminal background clearances, excluded party sanctions, and degree or license verification. If the position requires driving, valid driver’s license, a motor vehicle clearance, and proof of auto insurance is required at time of employment and must be maintained throughout employment. Additional regulatory, contractual, or local requirements may apply

Preferred:
• Experience in a mental health and/or dual diagnosis setting

ESSENTIAL FUNCTIONS
• Demonstrates the Telecare mission, purpose, values and beliefs in everyday language and contact with the internal and external stakeholders
• Establishes and maintains meaningful therapeutic relationships with members served
• Provides safe, effective, and efficient implementation of direct care in accordance with established policies, procedures and standards of care
• Makes appropriate recommendations for living environments, therapy, psychiatrist visits, case management and other services
• Provides services to all members served as indicated in the Services Plan or Recovery Plan
• Documents and communicates interactions with members to other services team members as appropriate
• Maintain awareness of community resources and assists members served in appropriate use of community resources
• Assists members served with all needs, including Activities of Daily Living (ADLs)
• Assists members served in obtaining appropriate benefits

• Advocates for and accompanies members when needed on long appointments e.g. SSI, DMV, GR (General Relief) etc.
• Help members to understand their legal status and rights
• Safeguard confidentiality; adhere to HIPAA policies
• Foster independence with members served
• Safeguards confidentiality of members served
• Provides transportation when needed and appropriate
• Must participate in rotation schedule of after hours on call services based on program expectations
• Must assist with restraint of members served in the event of assaultive behavior and pass assault crisis/crisis prevention training
• Provide and document quality and quantity of direct services as required by program standards
• Duties and responsibilities may be added, deleted and/or changed at the discretion of management.

SKILLS
• Ability to work effectively as a member of a multidisciplinary team
• Effective written and verbal communication
• Good computer/technology skills
• Ability to assess safety risks
• Ability to promote a positive, supportive recovery culture
• Ability to engage clients and hold hope in the face of adversity
• Ability to drive
• Ability to gain trust and build rapport with diverse populations
• Ability to be patient and mindful
• Knowledge of basic medical and psychiatric terminology
• Within two (2) months of employment, ability to apply financial requirements for billing and learn billing codes
• Ability to work effectively as a member of a multidisciplinary team

PHYSICAL DEMANDS
The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is occasionally required to stand, twist, squat, kneel, push, pull and lift and carry items weighing 25 pounds or less as well as to frequently sit, walk, reach, bend and do simple and power grasping. The position requires to drive and frequent Hazardous Exposure (Blood Borne Pathogens, hospital waste, Chemicals & Infections).

EOE AA M/F/V/Disability