The Good Samaritan Center was developed in order to provide Social Service programming to the community. The focus of these services is to meet basic needs and to assist low-income, at-risk, and homeless families and individuals. The Caseworker is responsible for administering the programs and services of the Good Samaritan Center through case management services, resources, and referrals. This position also includes the regular maintenance of client records and program databases.

DUTIES AND RESPONSIBILITIES:
• Complies with TSA policies and procedures for the implementation of Good Samaritan Center programs
• Provides case management services to homeless and low-income individuals and families who seek support such as rental assistance, utility assistance, food boxes, and other basic needs
• Provides general information and referral services to clients
• Conduct client intake interviews
• Maintains all program and client case files, ensuring that all program documentation, referrals, and case management notes are kept up to date
• Maintains and inputs required data into the Social Service and HMIS databases
• Ensures the confidentiality of all casework documents, files, and sensitive client information in accordance with the law and TSA policy
• Enforces program policies and disciplinary process, including proper disciplinary notation and/or suspension of services with the approval of the Director
• Reports all safety incidents to leadership and maintains appropriate records, ensuring the safety of program staff and clients
• Assists with the collection, recording, and reporting of program statistics on a monthly basis.
• Maintains and cultivates effective relationships with local agencies, organizations, and community resources, keeping the public aware of Salvation Army programs
• Attends community Social Service agency meetings as needed and stays up to date with available community services
• Provides follow-up services for clients to ensure long-term effectiveness in meeting needs
• Assist with coverage of front desk duties as needed• Connects clients to additional Social Service and Corps programs as appropriate
• Assist with holiday programming, distribution, and community events
• Provides transportation to clients in TSA vehicles as needed
• Other duties as assigned by the Corps Officer
• Other related duties as required

EDUCATION AND EXPERIENCE:
• Possess an A.A. or B.A. in Social Work or have experience in Social Service programs
• Knowledge of Social Service agencies and service providers within the community
• Able to demonstrate strong written and verbal communication skills
SKILLS AND ABILITIES:
• Bilingual in Spanish (Required)
• Strong working knowledge of Microsoft Office (Word, Excel, etc.)
• Strong organizational and problem-solving skills
• Able to de-escalate crisis/emergency situations
• Very organized, self-motivated, dependable and detail-oriented
• Able to maintain client confidentiality
• Able to maintain accurate client documentation and records
• Able to work with a diverse group of individuals
• Able to multi-task and manage time well

PHYSICAL REQUIREMENTS:
• Ability to lift up to 25 lbs.

EQUIPMENT USED:
• Modern Office Equipment and Relevant Software