**Job Description:** This role is accountable for the operations of the Cash Collections team within the Implant Direct organization with specific responsibility for customer interactions for both North American and International Customers. The Cash Collection Lead is responsible for developing and maintaining a strong team of collectors to enable them to foster and enhance customer relationships with the primary goal of securing outstanding payments for our operational units. + Builds an engaging culture of teamwork and respect. + Is responsible for engaging with and being accountable for the quality and performance of the Cash Collection Services to stakeholders at all levels within the business. + Proactively helpsdrive the collection process to deliver on time payment from customers. + Reviews and approves exceptional credit terms, and/or credit hold releases within the Delegation of Authority (DOA) guidelines. + Defines actions and works with Order to Cash (OTC) Manger to improve Days Sales Outstanding (DSOs). + Acts as a partner for other functions impacting the Order to Cash process - Customer Services, Sales, Supply Chain, Finance, Cash Management and Accounting. + Delivers services according to targets aligned with business stakeholders and with reference to agreed (KPIs) and service level agreements. + Is expected to deliver year on year improvements in KPI’s as agreed with stakeholders and / or companywide projects for operational improvements (e.g. DSOs, operational efficiency). + Plays a key role with OTC manager in driving projects to improve processes and add innovation to the cash collection process and other Order to Cash process improvement initiatives. + Escalationcontacts for difficult, high risk or white glove customer issues. + Provide weekly, monthly and quarterly reporting, including but not limited to bad debt, negative balance reclass, etc + Perform ad-hoc tasks as necessary. . **Job Requirements:** + Minimum 3 years’ experience in a customer facing role or managing a customer facing team. + SAP Experience Required and Order to Cash process stream. + Proven ability to leadtalent pipeline within a team. + Proficient with computer skills (Excel, Other Office tools, Outlook, CRM) **Operating Company:** Nobel Biocare Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place. Envista is a global family of more than 30 trusted dental brands, united by a shared purpose: to partner with professionals to improve lives. Envista helps its customers deliver the best possible patient care through industry-leading dental consumables, solutions, technology, and services. Our comprehensive portfolio, including dental implants and treatment options, orthodontics, and digital imaging technologies, covers an estimated 90% of dentists' clinical needs for diagnosing, treating, and preventing dental conditions as well as improving the aesthetics of the human smile. Envista companies, including DEXIS, Kerr, Nobel Biocare and Ormco, partner with dental professionals to help them deliver the best possible patient care. Envista became an independent company in 2019. We brought with us the proven Envista Business System (EBS) methodology, an experienced leadership team, and a strong culture grounded in continuous improvement, commitment to innovation, and deep customer focus to meet the end-to-end needs of dental professionals worldwide. Envista is now one of the largest global dental products companies, with significant market positions in some of the most attractive segments of the dental products industry. For more information, please visit www.envistaco.com .