Job Description
As the Cash Office Responsible, you play a crucial role in ensuring that our back-of-house and cash office are both organised and finely tuned for optimal performance. By maintaining high standards and implementation of correction routines, you directly contribute to elevating both direct and indirect customer-service experiences. Your partnership with the management team is key to boosting profitability through smart logistics and efficient store operations. Together, we're not just running a store, but crafting an engaging and profitable store experience.
Key Responsibilities:
Offering customers a high level of service, through styling advice, product knowledge and store experience
Opening and closing the store and supporting the other members of the management team when required
Processing and banking daily sales
Inputting payroll
Taking ownership of the store audit result and training others on store operations
Receiving and processing deliveries
Overseeing store operations
Replenishment
Being a brand ambassador and providing the best experience for our customers
QualificationsFor the role of Cash Office Responsible, we seek individuals who embody the spirit of Teamwork, Cost Conscious and Constant Improvement. Your optimistic outlook and flexibility in adapting to evolving circumstances and customer preferences are key attributes we value. You have the ability to take independent initiative, addressing business and customer demands with both efficiency and effectiveness.
What You Need to Succeed:
Knowledge
You understand what makes a great customer experience
Prior retail or customer-facing experience
Fluent in English language(s)
Previous knowledge of cash management & payroll entry is an advantage
Motivation
You enjoy working in a team and with customers
You find fulfilment in routine tasks and organising yourself and others
Past Achievements Behaviour
You express your opinions but are willing to accept and contribute to agreed outcomes
You take initiative and personal responsibility for achieving set tasks and providing our customers with a great experience
You are self-aware, understand that actions have consequences and are respectful and non-judgemental in your interactions
You prioritise efficiently and adapt to sudden changes
You communicate clearly and concisely
You see opportunities to improve everyday processes
Proven experience in coaching the others on Heath and Safety, security routines
Experience in store operation including store opening and closing routines, processing deliveries.
Additional Information
This is a full-time/part-time position with a contract of 21 hours a week. Apply by sending in your CV in English as soon as possible.
Benefits:
We offer all our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a 20% staff discount, usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.
Inclusion & Diversity
At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people who share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, what we perceive as possible and how we choose to relate to our colleagues and customers all over the world, therefore all diversity dimensions are taken into consideration in our recruitment process.
Company Description
& Other Stories offers fashion-loving women a wide range of shoes, bags, accessories, beauty and ready-to-wear – all equally important for the whole look. We inspire women to create their own personal style and expression. Our ateliers design diverse collections with great attention to detail and quality, always with modern femininity in mind. Learn more about & Other Stories here.