About FNZ  

FNZ is a global FinTech firm, transforming the way financial institutions serve their wealth management customers. We partner with banks, insurers and asset managers to help people achieve their financial goals through our unique combination of technology leadership, innovation and asset servicing. 

Our services enable our clients to provide best-in-class wealth management solutions to financial advisers, end-investors and the workplace. We pride ourselves on creating solutions that are flexible, transparent and scalable, reflecting the latest market, demographic and regulatory trends worldwide. 

FNZ has experienced exceptional growth in the past decade, both in terms of assets-under-administration and also through the substantial expansion of our international footprint. 

Today, we are responsible for over £700 billion in assets-under-administration, held by around 12 million customers of some of the world’s largest financial institutions, including Aviva, Barclays, BNZ, Generali, HSBC, Lloyds Banking Group, National Australia Bank (NAB), Quilter, Santander, UOB, Vanguard, and Zurich. 

In total, FNZ partners with over 150 financial institutions across Europe, Asia Pacific, South Africa and North America and we employ around 3,000 people worldwide. 

The company is owned by a combination of CDPQ-Generation, the unique sustainable equity partnership and FNZ employee shareholders. 

Role Description 

The SME role is required to provide technical or control support to an operations team within European Cash & Settlements team, and, is responsible for the day to day service of their team to Corporate / Retail Clients on behalf of FNZ.  

This means the following key requirements 

The role holder will be responsible for all aspects of day to day technical or control Delivery,  regulatory, and financial risk relevant to their team and, for all processes that fall within their team’s remit 

The role holder will support all aspects of change within their functional area ensuring that their team actively participates as and where required in the change process from delivery through to implementation so that change is delivered effectively, and, in accordance with FNZ Compliance standards. 

The role holder will be responsible for service delivery to our corporate clients from their team, ensuring accuracy, compliance, and achievement of service standards in accordance with clients’ KPIs.  

FNZ is an asset custodian. This means we hold client assets in our name as nominee and are responsible for the administration of these assets 

Specific Role Responsibilities 

Strategy 

Support and implement the Technical and Control management strategy, culture, services, and methodology to adjust to changing regulations and expectations, ensuring the team are fully motivated and have clear understanding of the technology and process. Support the development of the team’s purpose and ensure the it provides best in class operational services to clients and internal partners. Support, challenge and contribute to the development of short, medium, and long-term strategies (including action plans and targets) for the team. Support and contribute to the delivery of technology solutions that meet the objectives of the business but allows the firm to be scalable, productive, meet service delivery standards and is compliant for future changes, upgrades, and enhancements.  Support operational relationships across the global business, ensuring collaborative engagement and partnering to achieve the best results and protection for clients and the business.  Participate as an internal stakeholder and positively support the relationships globally to create a positive, collaborative, and engaged relationship.  Engage with external stakeholders in relation to their team’s issues, service standards, change and risk including clients, custodians, consultants, potential clients, third parties, regulators, and non-executive directors.  

Process 

Ensure team’s technical and control resilience within the first line of defence; and deliver reporting to the Head of Cash & Settlements EU and/or further management group to evidence standards achieved. Support the error management process, including management of major errors, escalation, analysis, and reporting, taking active role in the technical investigation relevant to the function.   Support the delivery of KPI / KRI’s in relation to customer contractual terms, taking action to prevent failure, through control and oversight of the activities completed by the functional area under the role holders’ remit; and deliver reporting / evidence to the Head of Cash & Settlements EU and/or further management group to evidence standards achieved. Support, contribute to, and challenge the delivery of the Operational Transformation Programme (or any other continuous improvement programme), ensuring delivering and milestone completion for the team.   Support area’s risk management, covering Control Attestation, Risk Event and Breach Reporting, ensure accurate and timely reporting, with focus on prevention; and deliver reporting / evidence to the Head of Cash & Settlements EU and/or further management group to evidence standards achieved. Provide appropriate engagement for Audits, Client visits or any material meetings or engagement’s, where the role holder is required to represent FNZ. Support implementation and maintenance of operational controls, within the team, to reduce errors and mitigate potential for fraud; and deliver reporting / evidence to the Head of Cash & Settlements EU and/or further management group  to evidence standards achieved. Support effectiveness of technical controls for handling client assets and client money within the team; and deliver reporting / evidence to the Head of Cash & Settlements EU and/or further management group to evidence standards achieved. Support technical compliance with legislation and regulation in relation to the team; and deliver reporting / evidence to the Head of Cash & Settlements EU and/or further management group to evidence compliance. 

People  

Support the development of the team through providing SME support and knowledge transfer to others. Encourage a culture of collaboration, supportive challenge and discussion through openness and ethical decision making. Ensure compliance with all mandatory training is completed in a timely fashion.  Support, implement and manage the FNZ culture, meeting the FNZ conduct standards and focus on collaboration, debate, openness, and engagement for staff. 

Governance 

Actively participate in all team governance meetings, to ensure effective outcome and escalations. Actively participate in governance meetings to ensure that FNZ is driving the right behaviours, to mitigate risk to the business.  Actively participate in corporate service meetings to ensure that FNZ is driving the right client engagement and behaviours, as outlined in the SDD and TOM, to deliver first class service to our clients. Actively participate in change meetings or release boards to ensure that appropriate understanding, actions, testing and readiness to deliver and implement change. Support the functional area in driving the right client engagement and behaviours, as outlined in the SDD and TOM, to deliver first class service to our clients.  

  

Experience required 

Required Knowledge & Skills 

A degree, or equivalent, in a finance, business or numerate discipline. Technical operations experience within the Wealth Management / Platform industry. Good proposition knowledge of platform industry, from Retail Client to Asset Servicing delivery. Experience in client services. Strong  technical operational knowledge relative to the team under role holders’ remit, Change management experience, Strong understand of risk/compliance policies and processes for a financial services business Workable understanding of the SQL studio Critical & Analytical thinking Intermediate experience with MS Suite – Excel, Teams, Outlook Nice to have: PowerBI, practical understanding of the European regulations 

Opportunities 

Be part of a highly successful, rapidly growing, global business that is leading the delivery of financial services via cloud computing and partners with some of the world’s largest companies; Remuneration and career advancement is based on individual contribution and business impact rather than tenure or seniority; We provide significant financial rewards for high performing individuals;  We provide global career opportunities for our best employees at any of our offices in the UK, EU, US and APAC. Join dynamic & growing team in European Operations and have ability to directly influence processes / controls. 

Additional Information 

At FNZ, we recognise that diversity, inclusion, and accessibility are important factors for our success. We embrace the unique perspective and capabilities of our current and future employees, which will help us continue to drive innovation and achieve our business goals. Recruitment decisions at FNZ are made in a non-discriminatory manner where all employees are valued and respected. In particular, we want to ensure accessibility needs are well supported thus, ensuring our recruitment process is fair and equitable for all applicants. 

About FNZ

FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back. 

We created wealth’s growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution. 

We partner with over 650 financial institutions and 12,000 wealth managers, with US$1.5 trillion in assets under administration (AUA).

Together with our customers, we help over 20 million people from all wealth segments to invest in their future.