The Cashier, Cage is responsible for providing professional, prompt and accurate service relating to monetary and financial transactions in a secure environment known as the Cage which encompasses three distinct areas being: Chip Bank, Front Window and Main/Cheque Bank.
PRIMARY RESPONSIBILITIES:
Generic to all Cage functions:
Ensures the provision of professional and timely service to our customers, maintaining a current knowledge of the Melco Resorts complex and facilities.
Ensures all duties are performed in strict compliance with relevant policies and procedures (i.e. Philippine Government (PAGCOR) regulations, Internal Control statement (ICS) Policies and procedures etc.).
Consistently seeks to develop a trusting relationship and working rapport with team members and ensures a positive approach to work, whilst assisting with the training of new and existing staff.
Chip Bank Duties:
Assumes responsibility for an assigned inventory of gaming chips for a specific shift, performing all transactions in an accurate and timely manner, including communicating “shift hand-over” issues and complete a shift-end balance.
Transactions include but are not limited to, verification of chip validity, table fills and credits, chip transfers and chip rotation.
Associated administrative duties.
Liaises with Cage management with regard to ordering and destruction of gaming chips.
Front Window duties:
Assumes responsibility for an assigned inventory of cash and/or cash equivalents for a specific shift, performing all transactions in an accurate and timely manner, including verification of assigned inventory and shift-end balance. Using Melco Resort’s operating system to perform various transactions and services. Replenishes assigned inventory as determined by business demands, ensuring minimal disruption to customer service. Performs financial/monetary transactions for our customers including but not limited to EFTPOS and credit card processing, exchange of gaming chips, foreign currency, travellers cheques and cashless gaming redemption
Main/Cheque Bank duties:
Assumes responsibility for an assigned inventory of cash/cash equivalents and documents for a specific shift, performing all transactions in an accurate and timely manner, including verification of assigned inventory and shift-end balance. Performs financial/monetary transactions for our customers including but not limited to, preparation of banking - cash, cheques, credit card, verification of cashless gaming and foreign currency etc. Maintains accurate records pertaining to the various accounts held by our customers. Liaises with Count Team management relating to the “buys” of various “drops”. Prepares and disseminates daily reports as required for financial reporting purposes.
KEY PERFORMANCE INDICATORS:
Consistency in the delivery of established service standards Constructive relationships are built with customers and team members Accurate demonstration of product knowledge Strict adherence to (PAGCOR) regulations and Internal Control Statement Policies and Procedures etc. Transactions performed in a timely and accurate manner Attention to detail
QUALIFICATIONS:
Experience
Previous customer service and cash handling experience, preferably from within the Gaming or Banking industryEducation
College level, preferably in Finance or Banking related fieldsSkills / Competencies
Adopts and implements new approaches and practices to meet changing circumstancesOther Attributes
Adheres to, and supports the Company’s Vision & Values Displays a high commitment to improving customer service.Motivates others to achieve business objectives and common goalsIs motivated to achieve business objectives and common goalsEncourage people to work as a team. Is trustworthy, well presented, outgoing and highly motivated.Clearly understands the strategic Vision of the Company and how it impacts on the Business Unit/function.Achieves agreed objectives and accepts accountability for resultsHas proven employee, customer and banking orientation