GENERAL ROLE

The Cashier is responsible for ensuring and supporting all cashiering and accounting activities based on the specific needs, and providing the most memorable customer journey during the final boutique experience.

MAIN RESPONSABILITIES 

Advise and support customers on all product categories to satisfy clients’ needs and ensure the most memorable omnichannel experience; Be a storyteller, suggesting and surprising, delivering quality and consistency of service to develop client relationships and sales services; Support customers providing all type of information, including aftersales product care suggestions; Develop and maintain a customer portfolio through a proper client discovery and a bespoke experience in order to foster loyalty and establish long-term relationships; Collect and update client data, in accordance with privacy policy and company procedures; Play an active role in customers’ events and animations whenever needed; Build a solid product knowledge, keeping updated with novelties, prices and stock availabilities.

PROFILE

Bachelor’s degree preferably in accounting or and equivalent academic background; Fluency in Italian and English. A third language will be considered an advantage; Professional background: previous experience in similar positions, preferably in a luxury goods boutique; Proficient with Excel / IT tools; Professionalism, enthusiasm, dynamism, ease of integration and teamwork complete the profile.

Hermès engages positive and passionate people who own the following requirements:

Excellent interpersonal and communication skills, with a customer service orientation; Team player mentality to build meaningful relationships and ability to work autonomously; Availability, flexibility and dynamism to function in a high-pace environment; Determined to be part of a people centric retail project, for which is required vocation for human values, passion and a strong aesthetic sense.