JOB SUMMARY: Casino Services Representative provides excellent guest service and Caesars Rewards related functions for all Caesars Rewards card members. Performs monetary transactions for all casino customers.

KEY JOB FUNCTIONS: 

Casino Services Representative provides excellent guest service and players club related functions for all Caesars Reward card members.  Performs monetary transactions for all casino customers.  Cashes checks, chips, coins, and coupons. Issues Jackpots to the slot department. Issues table fills and receives credits to table games.  Maintains accurate records of all transactions per gaming regulations, company/department policy, and internal controls.  Function as a general cashier or specialty banker (main, check, or chip bank) based upon business demands, ability, and experience while taking care of all Caesars Rewards related functions.  Possess excellent verbal and written communication skills, excellent computer skills and be proficient with the use of CMS and WINet.  Excellence in applying problem-solving, critical thinking and decision-making abilities in a fast paced environment is required.  Maintain the accountability of the cashiers' cage in accordance with Tropicana Laughlin internal controls, requirements of the State Gaming Commission, and internal policies and procedures.  Create exciting atmosphere for guests, following all Family Style behaviors.  Make suggestions to improve Customer Service within the department.  Data entry into CMS ensuring accuracy on all accounts.   Assist in preparation of reports as requested.  Responds professionally and calmly in all situations.  Works at the counter to assist guests with information and promote the benefits of the Caesars Rewards Program.  Maintain confidentiality of all matters regarding guests, team members, and the business operation.  Assist in support of bus operations; preparation of documentation and greeting arriving buses.  Must know and understand Title 31 and cross train in all areas.  Consistently demonstrates superior customer service skills by displaying Family Style behaviors.  Maintains upbeat, positive attitude, positive energy and enthusiasm from one interaction to the next.  Creates an atmosphere of luck and celebrates customer wins. Is ready to serve and informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting.  Anticipates needs and provides fast, flawless service.  Checks for satisfaction and properly uses the Service Recovery process to resolve problems when they exist.  Promotes Caesar’s Rewards programs and card membership.  Provides a warm farewell and thanks guests for visiting.

 

 

EXPERIENCE/QUALIFICATIONS: 

 To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  All Employees must be knowledgeable to all Company policies and procedures, including fire and safety regulations. High school diploma or equivalent required. Six months or more years related experience in a casino, and/or training; or equivalent combination of education and experience.  Must possess and be able to maintain the applicable regional Gaming card(s) and/or License(s), if any.  Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Working knowledge of Microsoft Office products. Must have the manual dexterity and coordination to operate office equipment, including a 10 key adding machine, PC computers. 

 

PHYSICAL & MENTAL DEMANDS: 

Lift up to 50 lbs. Push and pull up to 300 lbs. Must be able to bend, stoop, twist, reach, and hear. Dexterity to utilize tools. Walk entire shift. Stand for long periods of time or entire shift. Walk up and down stairs. Type. Work in hot temperatures. Work in cold temperatures. Work in Secondhand smoke environment. Maneuver in confined spaces. Accurate Money/chip handling. Tolerate high noise areas. Tolerate bright lights. Will have guest contact. Work flexible schedules. Understand, read, write and speak English.