The Claims Associate will be responsible for supporting the WTW claim consultants with day-to-day needs to manage the account.

Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

The Role

Support WTW Claim Consultants for designated real estate clientAssist WTW Claim Consultants in reporting/monitoring of claims, which includes reviewing loss notices, reporting to appropriate TPA/carrier, secure certificates of insurance and property management agreementsFollow up with TPA/carrier for claim number and adjuster assignmentTrack/update claim information in OrigamiEnsure quality and consistency in executing claim services to our clientEngage our global network of professionals as neededAppropriate utilization of all systems as requiredWork with others as necessary to continually improve quality and innovationMonitor the performance of vendor partner’s servicesPromote collaboration and teamwork to produce comprehensive solutions to clientParticipate in client team meetings as requiredMeet with WTW brokerage executives to ensure delivery alignmentMaintain direct relationships with key clientManage the appropriate level of resources for your clientBe a visible sign of professionalism and direction for the practice

The Requirements

2-year Associate degree required; a Business-related field is highly preferred. Additional level(s) of education are a plus.Minimum of 2-3 years’ experience in a Claim and/or Risk Control related position with some prior experience working at an insurance carrier or third-party administrator preferredAIC within 3 years of obtaining this position or 5 years or more insurance industry experience exemptWC and Liability experience within real estate and hospitality requiredMust have appropriate licenses in their resident stateKnowledge of Claim Handling & Claim processes and proceduresUnderstand medical case management and cost containment programsKnowledge of laws, legal codes, procedures and processes involving insuranceCommunicate orally and in writing, and display versatility in working with different personalitiesObtain relevant information; analyze and report financial data, and communicate technical information orally and in writingComputer skills relevant to Microsoft Office, Outlook, Origami and web-based applicationsInterpersonal relationship skills with internal and external executivesProject management skillsUnderstand company products, services, global network, and industry practicesUnderstand the process and value of basic data analytics and benchmarkingTravel may be required 

EOE, including disability/vets