Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.
Do you have a genuine passion for looking after customers? Are you an experienced casualty claims advisor who wants to be a part of an industry leading, dynamic team? We are recruiting for a Casualty Specialist to join our West Protect (Casualty) team.
The Casualty Specialist role is to investigate, evaluate, negotiate, and settle moderate complexity casualty claims in accordance with Aviva's procedures and philosophy. We have a strong focus on strategic indemnity and expense management, in addition to excellent customer service.
The successful candidate will thrive within a high-performance hybrid work culture, readily accept new challenges, and continually improve their knowledge and skills. The successful candidate will also serve as a mentor to their colleagues while displaying a strong technical ability.
Aviva recognizes the importance of being flexible and the benefits of being together, this role will be hybrid – the best of both worlds.
Come join our team!
What you'll do:
Interpret and confirm insurance coverage
Investigate, evaluate, and settle Casualty claims with claimants or their representatives
Direct and manage file investigations and if required instruct IAs as needed
Ensure file reserves are timely and accurate
Proactively manage communication with our customers and stakeholders
Clearly document and summarize file activity
Understand and support Aviva’s claim procedures and guidelines
Regular and proactive reviews of file strategy plans
What you'll bring:
5+ years of experience handling Casualty claims
University degree or equivalent
CIP or working towards CIP
Ability to work independently and effectively in a fast-paced environment
Strong working knowledge of Personal and Commercial liability claims
Exceptional written and oral communication skills
Well-developed organizational skills
Adaptability, flexibility and integrity
Committed team player with a positive outlook and sense of humor
Able to work in a hybrid work environment
What You’ll Get:
The salary band for this position ranges from $55,600 - $103,200. Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.
Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
Outstanding Career Development opportunities.
We’ll support your professional development education.
Competitive vacation package with the option to purchase 5 extra days off per year
Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion
Corporate wellness programs to support our employees’ physical and mental health
Please note that we may use AI tools to help us through the recruitment process. This is an existing position which has been posted both internally & externally.
Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.
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