Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive. 

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

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Casualty Loss Adjuster

Role

Casualty Loss Adjuster

Location

Leinster (Dublin)

Reporting

Regional Manager

Key Roles

This position is within the Casualty and will include the investigation and negotiation of a portfolio of liability damage and injury claims and other claims related activities.

Specific Role and Responsibilities

Proactive end to end management of a portfolio of 150-165 casualty and files with specific closure and quality targetsEarly Settlement of claimsWork with Solicitors on litigated files and pro-actively manage a litigation claims portfolioLiaising with Policyholders, Brokers and Insurers on AccountsProvide an excellent customer service to our clientsWork as part of a team, liaising with external field adjusters and other areas of the businessRepresent the business in a professional and positive manner at all timesMaintain a positive attitude when faced with challenging circumstances and changing business needsBe flexible with time and willing to get involved in other areas of the business as requested by management, including travelling to other locations if necessaryAssist with mentoring, training and support of other members of the teamTo develop and maximise opportunities in order to promote the businessSupport the development and implementation of the Liability strategy to enable the delivery of overall business targets.Management of key Client accountsDemonstrate comprehensive ability to produce quality, professional technical reports.

Qualifications/skills

Minimum competency requirements accredited, CIP Qualification. Progress towards MDI and /or Legal Qualification desirable.Minimum of 3 years’ experience handling/investigating liability claimsFull, clean driving licenceInjury claims handling experience, negotiation and administration skills highly desirableDecision making skills and sound numeric skills requiredHigh level interpersonal and communication (verbal/written) skillsExperience working in a pressurised environment with tight deadlinesDemonstrable history of claims management and negotiation with external partiesTarget driven, results focused.Can manage their claims workload within agreed client specific and compliant timelines.Demonstrates an ability to problem solve, is solutions focused.Can communicate effectively using a variety of different channels and can control and steer a conversation effectively.Understands the stages of the negotiation process and can use them effectively

Preferred Skills and Experience

A clear understanding of injury case reserving, valuing quantum and settlement/negotiation tactics within the Irish jurisdiction.

Comprehensive understanding of the IRB and new Mediation process.

Proficient understanding of the litigation process.

Demonstrate experience in early settlement of injury claims, direct contact with Plaintiff’s Solicitors and involvement in settlement meetings for complex personal injury claims.

The ideal candidate must be a Team Player with a positive attitude and have the following skills and attributes:

Technical proficiency in relevant legislation/ acts / case law to assist liability determinationDetailed understanding of processing of liability claims and ability to assist team membersHighly motivated, proactive and with excellent influential skills to influence both internally and externallyDemonstrate impartiality and a sense of fairnessPossess excellent communication skills, both written and verbal andPossess a high level of organisational skills and problem solving abilityShow tact, sympathy and patienceExcellent understanding of the business strategy and able to promote the business to customers (insurer, intermediary and end customer / policy holder)Customer orientated and displays a willingness to meet and understand customer’s needsDemonstrate excellent attention to detail and accuracy.Possess excellent negotiating skillsA full understanding of market agreements / developments and quantumAbility to initiate new process improvementsHave a “can do’ attitude and demonstrate a desire to deliver performance excellence.Have proven team-working skills and the ability to see the "big picture"Possess an ability to maintain focus, control and positivity under pressure

Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.