Oversee CAT and Contingency Support of internal and external variable resources with emphasis on IA management.  Includes field and desk work of personal and commercial claims.  Administer training, develop technical claim capabilities of others.   Manage claim inventories, metrics, customer service and outcomes.

Key Responsibilities:

Resource Development- Provide technical training and oversite of Independent Adjusters and Internal Variable CAT and Contingency support (including Team Leads from IA firms).  Best Practices/Customer Service- Ensure Best Practice, Compliance and Customer Service results are met through appropriate coaching and development of Chubb standards. Learning and Development- Identify skill/knowledge gaps of individuals and format appropriate training plans. Claims Technical- Assist with technical items such as coverage questions, damage assessment and reviewing/approving denial letters.  CAT Response and Logistics- Works closely with CAT and Property leaders to coordinate CAT response of variable and/or deployed resources.  Technology- Provide technical training on systems and estimate platforms. Onboarding and Offboarding of resources relative to IT and inventory management.  In times where we are not in major CAT events – assist the broader Property Teams with onboarding processes related to IT and other equipment (tasks formerly completed by onboarding delegates).   In non-peak CAT times coordinate with CAT Leader, NDU/Field Property Leaders and CTO team on coordinated training opportunities to the broader organization.   A technically prepared team is a must for CAT response and this role will assist with delivering training. Ensure that our IA’s and Variable Resources are operating in close coordination with Field Property/CAT/NDU teams as needed to include load balancing of work, utilization of internal tools (Smart Assign, Tymetrix, Xact, etc. where applicable).  Ensure performance management / quality of work measures are in place on key metrics (cycle time, survey, closing ratio, file activity, etc) for IA’s serving on CB’s response team.  If poor performers are identified – act swiftly to offboard the resource so as to not jeopardize our response/CB brand. Proficient in property discipline claim handling, including strong technical expertise and knowledge of Best Practices, Coverage and Evaluation.Able to coach and develop others and provide SMART feedback.Highly organized with the ability to manage competing priorities, utilize technology and manage workflows. Excellent written and verbal communication skills with the ability to draft employee development plans/feedback.Adaptable, flexible and team/relationship oriented.   This role, like others within the Property Discipline, will need to scale to meet claim volume/resources needed during large CAT events (or multiple concurrent events).

Special Requirements:

Preferred location open. Business Travel up to 20% (depending on location and CAT activity).Extended/Weekend hours during significant events, peak times or reporting cycles.