\nThe Hilton Baltimore Inner Harbor is searching for a Catering Manager to join the team! Adjacent to Oriole Park at Camden Yards, five blocks from Baltimore's Inner Harbor area and surrounded by downtown dining. Our hotel is connected to Baltimore Convention Center via skywalk, with nearly 129,000 sq ft of event space! This is a great location for groups and events! \n\nThe ideal candidate has a minimum of 1 year of experience as a Catering, Sales, or Event Manager, 3 years of experience within the hospitality industry, and experience with Delphi/Salesforce. \n \nPay Range: $24.75 - $28.84 per hour\n\n\nShift Pattern: Must have full availability\n\n\n

The Benefits – Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as: 

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\n\nMedical Insurance Coverage – for you and your family \nMental health resources including Employee Assistance Program \nBest-in-Class Paid Time Off (PTO) \nGo Hilton travel program: 100 nights of discounted travel \nParental leave to support new parents \nDebt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including college degrees and professional certifications* \n401K plan and company match to help save for your retirement \nHilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount \nCareer growth and development \nTeam Member Resource Groups \nRecognition and rewards programs \n\n

 

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* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable. 

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What will I be doing?

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As Catering Manager, you will be responsible for the development of market segment(s) including solicitation of new customer relationships, and negotiation of business through proposals and contracts to close business. Creative design of menus and events to maximize revenue and event experience.  Maintain existing relationships with corporate and social accounts. Fostering all internal customer relationships to ensure consistent, high-level service throughout the pre-event, event, and post-event phases of events.  Directs event logistics to affected departments and team members responsible for event execution.  Serve as the primary contact and is responsible for his/her experience.   

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Specifically, your essential functions will be to perform the following tasks to the highest standards:

\n\nTo organize, plan and prioritize your duties by developing plans and goals. \nTimely communication to internal and external clients via telephone, email, written documents or in person. \nCreate and maintain relationships with clients to set and meet client expectations and deliver on those expectations. \nDemonstrate knowledge of job systems, products, systems, and processes.  \nResolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts. \nSelling and influencing both internal and external clients. \nMake decisions and solve problems by analyzing and evaluating the issues and determine the best solution. \nEnsure high quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed. \nParticipate in customer site inspections and assist with the sales process as necessary. \nOther duties as necessary based on business needs.  \nRegular attendance.  \n\n\n

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What are we looking for?

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Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

\n\nHospitality - We're passionate about delivering exceptional guest experiences.\nIntegrity - We do the right thing, all the time.\nLeadership - We're leaders in our industry and in our communities.\nTeamwork - We're team players in everything we do.\nOwnership - We're the owners of our actions and decisions.\nNow - We operate with a sense of urgency and discipline\n\n

In addition, we look for the demonstration of the following key attributes:

\n\nQuality\nProductivity\nDependability\nCustomer Focus\nAdaptability\n\n

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What will it be like to work for Hilton?

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Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

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