Bon Appetit Position Title: Catering Operations Manager Salary: 82,000-84,000 Our Passion is Food! At Bon Appetit Management Company we are committed to two things, great food and outstanding service! At Bon Appetit you won't find our managers referring to a corporate recipe book or our chefs microwaving the lunch special. We do not have standardized recipes or central commissaries, instead, our chefs and managers are expected to stay abreast of current culinary trends and bring cutting edge food into their cafes. We are a restaurant company that operates in contract food service. That means you will have the freedom to be creative, take risks, and truly shine. We are committed to our staff growing, trying new things, and learning all that they can. Our rapid growth and breadth of accounts translates into exciting opportunities for our people! This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in MyOpportunity to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email then you can check the status under Careers in MyOpportunity by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email MyReferral@compass-usa.com. Click here (https://www.altogethergreat.com/wp-content/uploads/Professional-Management-QSG.pdf) to view the step-by-step instructions to refer a friend to this position. Job Summary The Events & Catering Operations Manager for Bon Appétit Management Company is responsible for the successful execution of all events and catering functions and oversees the Events & Catering setup team, event logistics, and catering operations for all events on-site. This position will also collaborate with the Directors of Events & Catering, Sr. Events & Catering Managers/Events & Catering Managers to ensure exceptional service delivery and client satisfaction, including all events and catering initiatives. This position leads the event and BEO communications across operational and culinary teams, scheduling and training of operational staff, operational schedule development to ensure proper delivery, set up, and clean up for all daily events. This position will manage the Events & Catering inventory for tables, chairs, catering small wares, equipment, beer/wine inventory, any other catering and events equipment, and management of Events & Catering storage areas and facilities. The position will also oversee the Catering fleet of delivery trucks (where applicable). POSITION OBJECTIVES: In the performance of their respective tasks and duties all employees are expected to conform to the following: * Collaborates extensively throughout the client organization with individuals in pivotal roles to ensure the success of the department. * Facilitates seamless coordination of activities with other internal departments to achieve operational excellence. * Actively participates in and often leads team meetings, providing valuable insights and strategic direction for catering department initiatives. * Interfaces directly with vendors fostering strong relationships and ensuring the delivery of exceptional service and experience. * Perform quality work within deadlines with or without direct supervision. * Work effectively as a team contributor on all assignments. * Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations. Major Duties Daily Operations * Work collaboratively with all Events & Catering team members across the operation. * Represents company in a courteous, efficient, and friendly manner is all customer and employee interactions. * Manage hourly personnel appropriately based upon business needs and events, including sourcing temp help if/when needed. * Hires, trains, and schedules catering staff in-service techniques, menu presentation, policies, and procedures. * Ensures Successful operations of catering functions including labor control, purchasing, preparations, transportation, set-up, and cleanup of all events. * Ensures that all necessary food items have identifiers, PIDs or menus, displayed in a clean and consistent manner. * Leads, manages, and inspires a diverse team with the goal of providing top-notch service to the clients. * Delivers consistent quality in logistics planning and delivery of VIP and complex events. * Interact with customers and resolves customer complaints in a friendly and service-oriented manner. * Demonstrates a complete understanding of menu items and explains same to customers accurately. * Consistently exhibits the ability to keep up with events and catering delivery schedules and does so calmly, accurately, and efficiently. * Manages ordering and delivery of outsourced items when needed. * Manages inventory levels relating to small wares, tables, chairs, event equipment and vehicle fleet, where applicable. * Manages inventory relevant to catering beer/wine stock, and secured storage items. * Manages monthly preventative maintenance report on Events & Catering equipment and event areas. * Collaborate with Chefs in planning and execution of assigned Catering events/requests as needed. * Accommodate last minute client orders and add-ons efficiently and courteously. * Manages the daily operations of the department. * Consistent and efficient correspondence, coordination and execution of events while maintaining a professional, calm, and composed demeanor. Supervision and Staff Development * Manages Events & Catering setup personnel appropriately based upon business needs and events. This includes the securing and leadership of temporary staff when needed. * Oversee event staff for room set-ups, room turns, based on the event schedule. * Oversee event staff setups for food, beverage, and service items according to pre-established Great Expectations Catering standards. * Monitors all events and ensures proper food delivery and pick up times are met. * Ensures events and catering staff is in proper uniform and adhering to unit specific appearance standards. * Responsible for all catering team members and functions including the smooth execution of the Catering Standard of Operation Procedures. * Conducts trainings with Events and Catering staff on safety, food handling and catering transportation. * Works collaboratively with entire Events & Catering team across the site. * Works collaboratively between Culinary and Events & Catering teams to ensure smooth operations of staff and service. * Maintain hourly staff payroll in unit timekeeping. * Assists with interviews, hiring, and training staff for Events & Catering operations positions. * Develops team members into high preforming individuals by providing constructive feedback and the opportunity to engage in a personal development plan to foster inter-site growth. * Assists with ensuring that all Hiring and Training standards are met and documented for employees, including but not limited to New Hire Packet, Employee Handbook Sign off Sheet, Fact Training Completion, and Safety Training. Functions and Tasks Culinary Program * Works with culinary team to ensure that all catering menu items meet Bon Appetit’s Sustainability Commitments. * Works with Culinary team to ensure that portion sizes are standardized and maintained for all functions. * Ensures that all catering orders and event sheets are distributed and updated clearly for all staff. * Regularly participates in Events & Catering functions and reviews set up, food display, taste, temperature, and ease of use to determine better practices to implement. * Works with staff on set up and food display to make sure that all events meet pre-established Great Expectations Catering standards. * Works with Culinary team to align on menu updates as account requires for seasonality, and refreshes. * Demonstrate creativity and knowledge of the food and beverage program. Customer Service * Be the Events & Catering expert to go above and beyond client expectations. * Represents company in a courteous, efficient, and friendly manner in all customer and employee interactions. * Interact with customers and resolves customer complaints in a friendly and service-oriented manner. * Approaches all situations with a can-do attitude and presents solutions not problems. * Reviews and responds to all customer comments with in 24-hours of submission. * Relays relevant comments from customers directly to Events & Catering team. * Builds professional relationships with key site service users to instill confidence and build organizational trust. Minor Duties Financial Management and Analysis * Reviews catering pricing and recommends changes bi-annually. * Ensure accurate reporting of all catering related costing, reviews financial reports, expenses, and receivables. * Track quarterly catering menu usage metrics. * Track and reconcile expenses weekly. Special Events * Assist Sr. Events & Catering Managers/ Events & Catering Managers with planning and execution of VIP/Offsite events. * Work collaboratively within Events & Catering team to execute specialty events and requests per client’s needs, budget, and unit guidelines. * Maintains special event marketing collateral and photographs. Marketing and Sales * Assists with Events & Catering Open House and promotional events. * Develops and implements programs on campus to generate excitement for the events & catering program, tracks participation generated from internal surveys. * Supports development and posting of event signage and marketing, both in print and digital, as requested. FOOD AND SAFETY RESPONSIBILITIES: Ensures the team complies with ServeSafe and HACCP programs and principles. Comply with all health and safety regulations. * Handles food items appropriately during preparation. * Adheres to all Fact training Modules and HACCP procedures. * Attends safety meetings and participates in safety inspections. * Leads the department to follow all workplace and food safety rules to actively prevent accidents. * Ensures that all injuries and accidents are reported on a timely and accurate basis. * Ensure adherence to local, state, federal, and company policies, and conducts unit audits to ensure in key areas including food storage areas Qualifications * To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Ability to interact with diverse and high-volume customer base in a friendly and efficient manner. * Ability to use the time clock system properly, and record worked hours for processing. * Ability to work with minimal supervision, and accomplish tasks without direct instruction, and at times problem solve for the best solution. * Ability to answer basic questions regarding unit operations and direct other questions to appropriate parties. * Possess the ability to meet Bon Appétit unit specific uniform standards for this position. * Utilize all Personal Protective Equipment’s per Bon Appétit guidelines. * Wear a cut resistance glove whenever using a sharp or potentially sharp tool or instrument. * To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Ability to interact with diverse and high-volume customer base in a friendly and efficient manner. * Ability to use the time clock system properly, and record worked hours for processing. * Ability to work with minimal supervision, and accomplish tasks without direct instruction, and at times problem solve for the best solution. * Ability to answer basic questions regarding unit operations and direct other questions to appropriate parties. * Possess the ability to meet Bon Appétit unit specific uniform standards for this position. * Utilize all Personal Protective Equipment’s per Bon Appétit guidelines. * Wear a cut resistance glove whenever using a sharp or potentially sharp tool or instrument. Apply to Bon Appetit today! Bon Appetit is a member of Compass Group USA. Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/) Associates at Bon Appetit are offered many fantastic benefits. + Medical + Dental + Vision + Life Insurance/ AD + Disability Insurance + Retirement Plan + Paid Time Off + Holiday Time Off (varies by site/state) + Associate Shopping Program + Health and Wellness Programs + Discount Marketplace + Identity Theft Protection + Pet Insurance + Commuter Benefits + Employee Assistance Program + Flexible Spending Accounts (FSAs) Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023\_WageTransparency\_BAMCO.pdf) for paid time off benefits information. Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Applications are accepted on an ongoing basis. Bon Appetit maintains a drug-free workplace. Req ID: 1376753 Bon Appetit BRYAN GONI