Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Role Definition
The Caterpillar Financial Japan Early Talent (JET) Program is a leadership development program for graduates with 0-5 years of work experience that provides exposure to different areas of the Caterpillar Financial core business. 

Responsibilities
•    The objective of this program is to provide broad business experience, so participants can take on future leadership roles with the company. 
•    Participants receive a high degree of management focus and deliberate assignments during this four-five year program.
•    Program participants will have up to three rotational assignments, each between 18- 24 months.
•    The rotational assignments can be in customer-facing, origination, credit, and specialty roles.

Skill Descriptors
Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Level Working Knowledge: 
•    Communicates the importance of customer needs/expectations and commits to resolving them.
•    Researches and verifies customer needs and expectations.
•    Solicits customer satisfaction feedback and acts on improvement opportunities.
•    Helps link organizational objectives to customer needs and expectations.
•    Meets regularly with customers to understand their wants, needs and expectations.

Accuracy and Attention to Detail: Understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision.
Level Working Knowledge: 
•    Accurately gauges the impact and cost of errors, omissions, and oversights.
•    Utilizes specific approaches and tools for checking and cross-checking outputs.
•    Processes limited amounts of detailed information with good accuracy.
•    Learns from mistakes and applies lessons learned.
•    Develops and uses checklists to ensure that information goes out error-free.

Analytical Thinking: Knowledge of techniques and tools that promote effective analysis; ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems.
Level Working Knowledge: 
•    Approaches a situation or problem by defining the problem or issue and determining its significance.
•    Makes a systematic comparison of two or more alternative solutions.
•    Uses flow charts, Pareto charts, fish diagrams, etc. to disclose meaningful data patterns.
•    Uses logic and intuition to make inferences about the meaning of the data and arrive at conclusions.
•    Identifies the major forces, events, and people impacting and impacted by the situation at hand.

Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Level Working Knowledge: 
•    Applies an assigned technique for critical thinking in a decision-making process.
•    Identifies, obtains, and organizes relevant data and ideas.
•    Participates in documenting data, ideas, players, stakeholders, and processes.
•    Recognizes, clarifies, and prioritizes concerns.
•    Assists in assessing risks, benefits and consideration of alternatives.

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Level Basic Understanding: 
•    Describes non-verbal behaviors that influence the interpretation of the message.
•    Cites examples of effective and ineffective communications.
•    Explains the importance of effective business communication.
•    Speaks/writes using correct language, mechanics, and gestures.

Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
Level Working Knowledge: 
•    Provides prompt and effective responses to client requests and interactions.
•    Monitors client satisfaction levels on a regular basis.
•    Alerts own team to problems in client satisfaction.
•    Differentiates the roles and responsibilities in a business relationship.
•    Works with clients to address critical issues and resolve major problems.

Posting Dates:

Caterpillar is an Equal Opportunity Employer (EEO).

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