Work with customers to discover, build and assess their business needs, client success and onboarding plans and translate them into relevant solutions–evaluate procedures, processes, scope, and timeline Build and design complex and customized technical and non-technical solutions according to the customer’s specific needs Create a system design for the preparation and evaluation of alternative workflows by developing, analyzing, and organizing requirement specifications, data mapping, diagrams, flowcharts, and prototypes Conduct system administration training Conduct end-user training according to the process workflow design based on client’s requirements Solve issues related to system implementations Provide regular project status reports to the customers and management Provide value-adding service to customers by building custom integrations and solutions outside the available features and capabilities of the system Lead online activities, events, consultations, and one-on-one demos to educate prospects and customers on the features of our product Collaborate interdepartmentally to advise and design creative solutions to fulfill customer requirements