No Relocation Assistance Offered Job Number #164584 - Del.Miguel Hidalgo, Mexico City, Mexico **Who We Are** Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name! Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all. **Job Summary:** Responsible for total customer service management for assigned customer accounts: runs, and performs when vital, the aspects of the order to invoice (O2I) cycle while encouraging effective relationships with both customers and CP colleagues. Accountable for successful order management and supervising all the process to assure timely deliveries to Customers. Leads the customer service relationship by serving as the primary contact point for communications related to orders and deliveries. Most customers will be internal customers, mostly CDO team which requires excellent communication skills **Main Responsibilities** + Lead the O2I within CP Best Practice standards (“Essentials”). + Develop effective internal customer communications and relations to facilitate effective fulfilment. + Collaborate with local Customer Development Teams (CDTs) and Logistics to investigate and resolve the management and delivery issues. + Highlight delivery and distribution issues to Logistics for follow-up and corrective action. Communicate any special internal customer requirements to Logistics. + Support and implement all sales policies (terms and conditions) with customers. + Analyze and work together with local CDTs to determine appropriate action to resolve issues relative to customer concerns (Refusals and returns). + Follow-up Logistics execution of returns and refusals. + Work with local teams (Logistics and CDTs) to eliminate supply chain inefficiencies and reduce costs in the O2I process (e.g. execution of plant direct shipments, pallet layer shipping efficiencies, elimination of out of territory shipments, order consolidations, etc.) + Use SAP order processing and fulfillment applications to handle and efficiently complete the process while minimizing manual intervention (“touches”). + Accountable for the CS Key Performance Indicators (KPIs) analysis and results and taking corrective action when vital to improve service or highlight supply chain issues. Operates within Customer Service guidelines and Distribution networks to optimize service and delivery costs. + Prepare periodic (Weekly & Monthly) customer service and cost to serve updates for distribution to local and division CDTs and CS&L management. **Education and Qualifications:** + Validated experience in CS&L (1 to 3 years). + Sophisticated English (Intermediate / Advanced) + Google suite (Docs, Sheets) + Digital Tools (Domo, Data Studio) **Our Commitment to Diversity, Equity & Inclusion** Achieving our purpose starts with our people — ensuring our workforce represents the people and communities we serve —and creating an environment where our people feel they belong; where we can be our authentic selves, feel treated with respect and have the support of leadership to impact the business in a meaningful way. **Equal Opportunity Employer** Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law. Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form (https://docs.google.com/forms/d/e/1FAIpQLSdaxk\_eF4utznQoVHlxmL9jVFJbOkM4Oe5CAdKOg-h9EPdLfg/viewform) should you require accommodation. \#LI-Hybrid