No Relocation Assistance Offered Job Number #164426 - Warsaw, Mazovia, Poland **Who We Are** Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name! Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all. **Responsibilities:** **• Manage the Order to Invoice process within CP Best Practice standards (“Essentials”), including:** **a. Create manual orders (non-revenue or revenue) by request and by exception** **b. Manage order creation issues and Order acknowledgement c. Order Validation, Order maintenance and Delivery Creation d. Utilize TMS to consolidate orders / deliveries into optimized shipments (where applicable) e. Cooperate with Logistics (either of CP internal or 3PL) so orders / deliveries can be consolidated into optimized shipments (where applicable) f. Follow up on Delivery exceptions, including refusals avoidance and returns order creation (after approved request)** **g. Issue invoice follow up** **• Develop effective customer communications and relations to facilitate effective order to invoice fulfillment, including:** **a. New item launches** **b. SKU transitions/substitutions** **c. Prolonged stock issues** **• Collaborate with local Customer Development Teams (CDTs) and Logistics (either of CP internal or 3PL) to investigate and resolve order management and delivery issues.** **• Highlight delivery and distribution issues to Logistics (either of CP internal or 3PL) for follow-up and corrective action. Communicate any special customer requirements to Logistics (either of CP internal or 3PL).** **• Support and enforce all sales policies (terms and conditions) predefined by local CDT / Commercial teams with customers.** **• Analyze and collaborate with local CDTs to determine appropriate action to resolve issues relative to customer returns and refusals. Follow up Logistics execution of returns and refusals.** **• Work with local CDTs and Logistics (either of CP internal or 3PL) to identify and eliminate supply chain inefficiencies and reduce costs in the order to invoice process (e.g. execution of plant direct shipments, pallet layer shipping efficiencies, elimination of out of territory shipments, order consolidations, etc.)** **• Utilize SAP order processing and fulfillment applications to manage and efficiently execute the order to invoice process while minimizing manual intervention (“touches”).** **• Accountable for the CS Key Performance Indicators (KPIs) analysis and results and taking corrective action when necessary to improve service or highlight supply chain issues. Operates within Customer Service guidelines and Distribution networks to optimize service and delivery costs.** **• Prepare periodic (Weekly & Monthly) customer service and cost to serve updates for distribution to local and division CDTs and CS&L management.** **Qualifications:** + **An University Degree** + **1-2 years of proven experience in customer service area** + **Proficient in** **Portuguese & Spanish is a requirement** + **Good level of English is a minimum** + **Good knowledge of MS Excel, G-suite** + **Autonomous, results oriented, promoting team-work, problem solving approach** + **Excellent communication and interpersonal skills** + **Analytical skills** + **SAP experience is an advantage** **Our Commitment to Diversity, Equity & Inclusion** Achieving our purpose starts with our people — ensuring our workforce represents the people and communities we serve —and creating an environment where our people feel they belong; where we can be our authentic selves, feel treated with respect and have the support of leadership to impact the business in a meaningful way. **Equal Opportunity Employer** Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law. Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form (https://docs.google.com/forms/d/e/1FAIpQLSdaxk\_eF4utznQoVHlxmL9jVFJbOkM4Oe5CAdKOg-h9EPdLfg/viewform) should you require accommodation. \#LI-Hybrid