Customer Care Quality Leader

Join our dynamic team as a CC Quality Leader and you will be the leader of the Quality System in the Customer Care Center (NAM) and the main partner of the Continuous Improvement Leaders in the NAM Customer Transformation team.

Great people make Schneider Electric a great company. 

What do you get to do in this position?

 ·  As valued member of our organization, you will work closely with the Customer Care Center (CCC) leaders to shape and implement an innovative quality strategy that takes our services to new heights.

 ·  Collaboration is at the heart of what we do, together we will map and document our internal processes. Standardizing and optimizing our audits, you will pave the way for exceptional quality and efficiency.

·  As a true catalyst for positive change, you will partner with our Continuous Improvement and CCC leaders to identify inefficiencies, redundancies and wasteful practices that may hinder our progress. You will drive impactful changes, streamlining our processes.

·  Joining our team means being part of a larger network of talented individuals across different HUBs, you will collaborate with our peers sharing best practices and collectively standardizing processes to ensure consistency and transparency.