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City De Meern State/Province Utrecht Country Netherlands Department SOFTWARE ENGINEERING Date Thursday, January 9, 2025 Working time Full-time Ref# 20034137 Job Level Individual Contributor Job Type Experienced Job Field SOFTWARE ENGINEERING Seniority Level Associate Description & Requirements

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About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.

Scope:

Xerox is seeking a CCM developer to develop and maintain Customer Communication Management (CCM) solutions suitable for adhoc and transactional workstream.

Ideally, candidates will have background in CCM, however experience in application / software development and practiced and demonstrable familiarity working with IT systems is also considered.  Fluent Dutch and English speaking is critical.

Interpret project specification and liaise with client services team, as well as both internal and external stakeholders as requiredManage and ensure data transfers are performed successfully and process through allocated workflows Develop Quadient solutions using Inspire Designer and Automate to support automated and adhoc workflowsBe prepared to flex skills into other communication technologies as requiredAssist other areas of the business with data services, reporting and other relevant services as requiredDocument processes and be prepared to act as peer support for colleaguesBe aware of and follow secure data policies Ongoing, and as development demands, be part of and seek to improve testing and resiliency processes to improve overall quality of serviceProvide out of hours development and on-call support as necessary (and with prior agreement)

Main Responsibilities:

Communication and workflow / integration developmentDelivery support (ie peer checking…testing….performance monitoring & reporting )Self-led improvement to better appreciate tool capability and technical knowledge of platform offerSupporting sales and platform stakeholders as required (ie technical demo…explanations…adhoc report/data requests etc) Maintaining and administering OnDemand workstreamsWorking in partnerships with clients and Xerox solutions / operations staff to provide solutions that support the CCM E2E process, including composition, template building, data management and mapping, proofing and reconciliation

Key measures of success will be:

Over time, be able to demonstrate ownership and appreciation of the offer technology stackBe independent in owning and resolving issues without waiting on escalation Be noted as driving great customer satisfaction feedback, both internal and externalDevelop strong solutions with diminishing levels of bug feedback as experience grows

Education Requirements:

Preferred - Degree educatedMinimum - Can prove secondary school education competency 

Candidate Background - Skills, Knowledge and Abilities:

Strong written and verbal skillsAbility to work quickly and accurately, and to deadlines High Attention to detailHas a technical literacy and experience / familiarity with IT, computer systems, design software, office applications etcTeam playerFluent Dutch and English speaker.

Additional Role Requirements:

In addition to the above, the Company may require you to carry out other duties within your reasonable competence. This may include some short notice ‘out-of-hours’ working, including weekends (to support the 24/7 operation or deployment windows).

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