CCM Junior Developer **General Information** Press space or enter keys to toggle section visibility City De Meern State/Province Utrecht Country Netherlands Department SOFTWARE ENGINEERING Date Thursday, January 9, 2025 Working time Full-time Ref# 20034137 Job Level Individual Contributor Job Type Experienced Job Field SOFTWARE ENGINEERING Seniority Level Associate **Description & Requirements** Press space or enter keys to toggle section visibility **About Xerox Holdings Corporation** For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion. (https://www.xerox.com/en-us/jobs/diversity) **Scope:** Xerox is seeking a CCM developer to develop and maintain Customer Communication Management (CCM) solutions suitable for adhoc and transactional workstream. Ideally, candidates will have background in CCM, however experience in application / software development and practiced and demonstrable familiarity working with IT systems is also considered. **Fluent Dutch and English** speaking is critical. + Interpret project specification and liaise with client services team, as well as both internal and external stakeholders as required + Manage and ensure data transfers are performed successfully and process through allocated workflows + Develop Quadient solutions using Inspire Designer and Automate to support automated and adhoc workflows + Be prepared to flex skills into other communication technologies as required + Assist other areas of the business with data services, reporting and other relevant services as required + Document processes and be prepared to act as peer support for colleagues + Be aware of and follow secure data policies + Ongoing, and as development demands, be part of and seek to improve testing and resiliency processes to improve overall quality of service + Provide out of hours development and on-call support as necessary (and with prior agreement) **Main Responsibilities:** + Communication and workflow / integration development + Delivery support (ie peer checking…testing….performance monitoring & reporting ) + Self-led improvement to better appreciate tool capability and technical knowledge of platform offer + Supporting sales and platform stakeholders as required (ie technical demo…explanations…adhoc report/data requests etc) + Maintaining and administering OnDemand workstreams + Working in partnerships with clients and Xerox solutions / operations staff to provide solutions that support the CCM E2E process, including composition, template building, data management and mapping, proofing and reconciliation **Key measures of success will be:** + Over time, be able to demonstrate ownership and appreciation of the offer technology stack + Be independent in owning and resolving issues without waiting on escalation + Be noted as driving great customer satisfaction feedback, both internal and external + Develop strong solutions with diminishing levels of bug feedback as experience grows **Education Requirements:** + Preferred - Degree educated + Minimum- Can prove secondary school education competency **Candidate Background - Skills, Knowledge and Abilities:** + Strong written and verbal skills + Ability to work quickly and accurately, and to deadlines + High Attention to detail + Has a technical literacy and experience / familiarity with IT, computer systems, design software, office applications etc + Team player + Fluent Dutch and English speaker. **Additional Role Requirements:** In addition to the above, the Company may require you to carry out other duties within your reasonable competence. This may include some short notice ‘out-of-hours’ working, including weekends (to support the 24/7 operation or deployment windows). \#LI-AI1 \#LI-ONSITE Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at www.xerox.com and explore our commitment to diversity and inclusion: https://www.xerox.com/en-us/jobs/diversity People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxStaffingAdminCenter@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.