Would you like to join our team at Allianz Technology Spain as a Community Expert and shape the future of Allianz Customer Service on a global level with us?

In our service team we do this with two core application: CCS and CAI. CCS stands for Contact Center Solutions. It is at the same time a team and our signature application. CAI stands for Conversational Artificial Intelligence. In the future, both services will be delivered from cloud platforms.

While CAI will design deliver and run VoiceBots for Allianz entities worldwide based on Artificial Intelligence the CCS Cloud will deliver all tools for supervisor and agents to take customer calls with classical automation. Both services are delivered as Allianz group standard platforms. Both services currently building  global expert groups driving design, implementation and operations of the environment.

As a Service Community Expert you will be responsible for servant leadership within the CCS service teams. Based in Spain you will be working closely with our global team (Spain, Germany, Austria, India). You will ensure that all communication requirement of the teams such as maintenance of OE master details, internal ,external communications are managed from your end. Also in your role support will be extended to onboard or offboard resources into the team Globally and also manage the accounts based on the needs and support teams in managing local events/workshops end to end

 

You Will

 CAI and cloud communication on connect and DXID (success stories, articles publishing, documentation and reports to stakeholder) Organizing team building activities/events/summits/vendor Jour fix/Ted Talks Local onboard/offboard, induction support , confluence updates CCS workplace tool support and audit (JMP,SharePoint,SNOW) Training, upskilling drives in Contact Centre and CAI- establishment of CCS Knowledge center Drive Service improvement initiatives within CAI and Cloud

 

Your Skills

University degree or equivalent education in Computer Science, Software Engineering, or a similar qualification. Minimum 4 years of work experience ins PMO/communication management Good problem solving skills and well organized. Strong intercultural skills to be able to work in an international environment. Excellent interpersonal and communication skills including facilitation, coaching and conflict management. Supporter of servant leadership. Enthusiast of innovation and continual improvements. Full proficiency in English; further languages would be a plus.

 

 

 

Your benefits:

We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl. up to 25 days per year working from abroad We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location) From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach

65605 | Project Management | Professional | Non-Executive | Allianz Technology | Full-Time | Permanent

 

About Allianz Technology

Allianz Technology is the global IT service provider for Allianz and delivers IT solutions that drive the digitalization of the Group. With more than 12,000 employees located in 51 countries around the globe, Allianz Technology works together with other Allianz entities in pioneering the digitalization of the financial services industry.

We oversee the full digitalization spectrum – from one of the industry’s largest IT infrastructure projects that includes data centers, networking and security, to application platforms that span from workplace services to digital interaction. In short, we deliver full-scale, end-to-end IT solutions for Allianz in the digital age.

Diversity of minds is an integral part of Allianz’ company culture. One means to achieve diverse teams is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company expects from its employees a general openness and a high motivation to regularly change positions and collect experiences across Allianz Group.

D&I statement

Allianz Technology is proud to be an equal opportunity employer encouraging diversity in the working environment. We are interested in your strengths and experience. We welcome all applications from all people regardless of gender identity and/or expression, sexual orientation, ethnicity and cultural background, age, nationality, religion, disability, or philosophy of life.

Join us. Let´s care for tomorrow.

You. IT