Job Summary:

The Role:

Act as a communication point for emergency and non-emergency calls during concerts. The ideal candidate must be primarily an excellent communicator and able to remain calm and composed, especially in emergency situations. You must be able to multi-task as well as take the appropriate action with little supervision. The goal is to enable different parties to communicate well by ensuring the accurate and timely transmission of information.

Job Functions:

Work in conjunction with the venue management to ensure compliance with all policies and procedures that relate to local, state, and federal laws and regulations.Work directly with venue management regarding issues that require the attention of medical, security, or policeLog all two-way radio communication regarding security, medical, and policeMonitor venue CCTV during all phases of event to ensure safety of all parties on siteMaintain a log of all incidents that occur during each eventInvestigates and resolves complaints via venue CCTV.Monitors venue activity and informs department heads of potential deployment changes neededObserve visitors, patrons, and employees via CCTV to preserve order and protect property.Communicates pertinent information to the staff at pre show meetings.  Ability to work with a diverse group of co-workers and develop strong working relationships across all departments.Receive emergency and non-emergency calls and record significant informationAddress problems and requests by transmitting information to the proper departmentsPrioritize radio calls according to urgency and importanceUse radio communication to send crews to appropriate locationsMaintain logs and records of radio calls, activities and other informationThis position is part-time, seasonal; requires evening and weekend availability.

Qualifications:

High School Diploma or equivalent preferred.At least 2 years of experience in a similar role preferredStrong strategic thinking and creative problem-solving skillsExcellent verbal, written and interpersonal communication skillsExperience with CCTV software is strongly preferredAcute sense of judgment, tact and diplomacyA strong sense of teamwork and ability to execute programsAbility to use standard office equipmentProficient in Microsoft OfficeNYS Security guard license

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The expected compensation for this position is:

$16.00 USD - $20.00 USD Hourly

** Pay is based on a number of factors including market location, qualifications, skills, and experience.