Background & Main Job Purpose

As Customer Development Excellence Lead, you will drive commercial excellence in two core operating functions, the UFS Customer Operations team and the development of advanced technology and reporting tools tailored to the needs of the Food Solutions Digital Selling agenda. Collaborating with the UFS Sales Team, you will be enabling data-driven decisions that support agile and sustainable growth in a dynamic market while ensuring operational excellence in our daily operations. You will oversee cross-functional alignment, identify opportunities for innovation, and implement improvements that enhance efficiency and business impact. Acting as strategic advisor, you will embed a culture of excellence and ensure UFS maintains a competitive edge in the industry.

Reports to Head of Country UFS Greece & Cyprus.

Main Accountabilities

Actively participates in projects to improve customer service.Leads the S&OP process in a cross functional environment to secure excellent customer service by leveraging Data.Lead the overall Digital Selling Agenda and implement global best practices at local level whilst ensuring support for local cross functional team members in Marketing and Sales.Lead the management and analysis sell-out data from key retailers, ensuring accuracy and timely delivery of actionable insights to the sales team.Strategically support the sales team by developing and maintaining robust reporting frameworks that enable data- driven decision- making and align with UFS business objectives.Drive process improvement by identifying and implementing opportunities for advanced report automation, ensuring efficiency and continuity.Oversee data migration projects, ensuring seamless transitions between systems while safeguarding data integrity and continuity.Proactively address reporting challenges, leading cross- functional problem-solving initiatives to deliver fast and effective resolutions.

 Preferred Skills

Analytical SkillsAccount ManagementNegotiations SkillsCritical ThinkingIn-depth knowledge of sales, trade, and marketing concepts and methods. Business planning & Financial AcumenIn-depth knowledge of data analytics tools and reporting systems including e-com platformsStrong problem-solving skillsCollaboration Skills

Key Interfaces

Customer Activation teamCustomer Strategy & Planning teamField Force/ Area Sales ManagersMarketing TeamRetailers’ TeamsGlobal Brand Equity & Development

Preferred Qualifications

Bachelor’s degree in Economics, Finance, Information Technology, Mathematics, or Engineering.Master’s degree in Economics, Finance, Information Technology, Mathematics, or Engineering is an asset.5 years of experience in a similar role or finance analytics position.Management experience of at least 2-3 years, demonstrating the ability to oversee teams and collaborate strategically.2-3 years of practical experience with Azure (Databricks), Power BI, DAX, SQL, and Python.Fluency in both Greek and English.

Rewards & Benefits

Hybrid way of workingCompetitive salary with performance-based bonusesUnlimited access to Unilever Learning Platform and Trainings that feels more like an adventure and less like a lectureExciting team-building activities because we believe in having fun while achieving greatnessHealth and life insurance for you and your familyMonthly allowance for lunch

CVs will be treated in strict confidentiality.

Candidates, who meet specified qualifications, will be contacted by e-mail or telephone.

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.