Short Description

The ideal candidate will provide general commercial support to a software licensing company in order to help internal commercial team members and channel partners in quoting, pricing, reporting activities to improve sales/revenue, efficiencies, maximize customer satisfaction and drive productivity by removing operational activities from the commercial team

Qualifications

English and Spanish: B2-C1 level

The highschool diploma is mandatory

Previous experience with client interaction, in roles such as Customer Service Advisor, Invoice Processor, etc.

Previous experience in working with EXCEL

Familiar with using various tools to extract relevant info for a specific activity

Prior knowledge of operating with ticketing tools

Understanding of how contracts are structured

Know the value of process standardization and optimization

Strong communication and team skills, leadership, and initiative.

Job Responsibilities

Maintain deal support activities that sustain a sales opportunity flow in configuration, pricing, approvals and providing of a quotation to a customer for future orders

Responsible for reviewing customer agreements and processing new and add-on software purchases

Working together with client’s commercial team on Quoting and Order processing

Analyze customer contracts to ensure that the structure of pricing and licensing are consistent with price lists and company policies

Proper delivery of documents to stakeholders

Gathering information to perform analysis on how to best operationalize and respond to queries

Ability to undertake order clean-up and adherence to approval matrix for non-standard Terms & Conditions