Cemetery Manager II Print (https://www.governmentjobs.com/careers/norfolk/jobs/newprint/4643602) Apply  Cemetery Manager II Salary $41,775.00 - $68,093.00 Annually Location Norfolk, VA Job Type Permanent Full-time Job Number 12426 Department Parks & Recreation Division Cemeteries Opening Date 12/11/2024 Closing Date 12/29/2024 11:59 PM Eastern + Description + Benefits + Questions Description As a key member of the Funeral Services Division, Cemetery Manager II coordinates the maintenance of cemetery grounds and works congruently with the Maintenance Division. This role entails managing funeral service operations and delivering exemplary customer service to grieving families, funeral homes, and the broader community. The position demands high attention to detail to effectively manage various administrative tasks. In addition to these administrative responsibilities, the Cemetery Manager II conducts grounds inspections, locates and marks graves, coordinates vault installations, and fulfills other duties in all weather conditions. The Norfolk Department of Parks and Recreation proudly announces its national accreditation from the Commission for Accreditation of Parks and Recreation Agencies. This prestigious recognition ensures the ongoing delivery of high-quality recreational services that enhance the well-being of Norfolk's residents. The City of Norfolk Cemetery Fund also generates annual revenues exceeding $2.5 million. Department Hiring Starting Salary: $41,775 Essential Functions Essential functions: + Oversees the operations of funeral services by managing property sales, locating, marking graves, and coordinating grave openings and closings in collaboration with funeral directors, vault companies, and grounds maintenance staff. Additionally, this position involves supervising vault installations, coordinating foundation excavations, inspecting completed installations, and working with monument companies to ensure proper placement. + Engages with grieving families to deliver compassionate support throughout the burial process. + Executes administrative responsibilities, including maintaining ledgers and journals, managing lot records, tracking customer inquiries, preparing detailed activity reports, reconciling records, monitoring sales, verifying ownership and burial rights, and ensuring compliance with all applicable local, state, and federal regulations. + Facilitates the maintenance of cemetery grounds by coordinating maintenance activities, conducting inspections of the grounds, supervising the work of external agencies and contractors, and ensuring compliance with established standards, rules, laws, and regulations. + Performs other related duties as assigned. Education/Experience Work requires knowledge necessary to understand basic operational, technical, or office processes. Level of knowledge equivalent to four years of high school or equivalency. Two years experience in Cemetery Operation, Records Management, or Customer Service Additional Information & Requirements + Valid Driver's License may be required depending on assignment. + First Aid/CPR Certification within six (6) months of employment Work Location: Various cemeteries throughout City of Norfolk Work Hours: Monday - Friday, 7 :30 am - 4:00 pm Signing Bonus: This position is eligible for a one-time $5,000 signing bonus for applications received on or after February 22, 2022. The signing bonus will be paid in two (2) increments: $2,500 upon completion of 60 days of employment, and $2,500 upon completion of your probationary period. To receive the signing bonus, you must be an active employee in good standing. + Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking. + Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization. + Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union. + Retirement If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction. If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction. + The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant’s school of enrollment must be an accredited institution. NOTE: The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type. Non-City Positions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions. 01 The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought. Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer "see resume" or "see application" as these are not valid answers. Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification. + I understand and will answer the following supplemental questions completely and thoroughly. 02 Please select the highest level of education you have completed. + High School Diploma/GED + Some College + Technical/Vocational Degree + Bachelor's Degree + Master's Degree + No education listed 03 How many years do you have in Cemetery Operations? + None + Less than one year + One to two years + Two to three years + Four or more years 04 Please describe your experience in Cemetery Operations. Please ensure this information is referenced above in your work history. If you do not have any experience in Cemetery Operations, type "N/A". 05 How many years' experience do you have supporting staff and working in a team environment? + None + Less than one year + One to two years + Two to three years + Four or more years 06 How many years of customer service experience do you possess? + None + Less than one year + One to two years + Two to three years + Four or more years 07 Briefly describe your customer service experience. If no experience, type N/A. 08 Do you have a valid driver's license? (Please note: A current copy of your Division of Motor Vehicles (DMV) driving record, obtained within last 30 days, is required at the time of interview.) + Yes + No 09 This position requires the obtainment of a CPR/First Aid certification within six (6) months of appointment. Are you able and willing to meet this work requirement? + Yes + No 10 Please indicate your veteran status. (A copy of your long form DD-214 may be required) + I am not a Veteran + I am a Veteran + I am a Disabled Veteran 11 Are you a current or previous City of Norfolk employee? + Yes - I am a current City of Norfolk Employee + Yes - I am a previous City of Norfolk Employee + No - I am not a previous or current City of Norfolk employee 12 If you were referred for this position by a current City of Norfolk employee, please provide the employee's full name, department, and job title. If not, please indicate by typing "N/A." Required Question Agency City of Norfolk Apply Please verify your email address Verify Email