Job Description SUMMARY The Center Director has direct oversight for the overall development, management, and supervision of center staff at the center site. The Center Director is responsible for the internal systems and personnel management of the center while assuring compliance with regional and state regulations and standards, and cost-effective functioning while providing excellent, responsive, services ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Monitor volume, capacity and productivity for assigned center. Create and maintain staffing levels and appointment schedule templates that meet or exceed productivity goals for visits/hour and RVU, and meet or exceed annual estimated visits proposed in organization annual budget. Achieve annual goals regarding number of people served, waiting time, show rate, and customer satisfaction. Ensure that business and processes are customer friendly. Encourage innovation and creative thinking in finding opportunities to serve the customer better. Handle any complaints. Ensure processes are in place and followed for excellent quality, ncluding successful completion, and remediation of audits. Coordinate Quality Assurance program. Oversee maintenance of facility and manage inventory of equipment and supplies. Plan and implement new programs and services as needed. Assist in managing specific grants and grant personnel as indicated by the VP of Clinical Operations and Compliance. Cultivate collaborative working relationships with community agencies and organizations to meet the community and PPNorCal needs in the region. Represents the organization at meetings, community events, and conferences. Develop, motivate, coach and train health center staff in building customer service-oriented center teams. Foster a positive communication environment including eliciting staff creativity, ideas, and suggestions. Maintain positive employee relations including proactively addressing potential employee concerns/problems and appropriately respond. Document performance concerns and actions when necessary. Alert human resources of potentially serious issues or situations, as they occur to minimize inappropriate, disruptive or unlawful behavior. Lead, motivate, coach and perform on-the-job training for all team members: program managers, non-licensed staff and clinicians. Participate in a team approach to patient care, being cognizant of and responsive to the needs of p center team members. Develop an effective leadership style with team members. Provide timely feedback and performance evaluation reviews with staff. Participate in affiliate Center Management meetings. Collaborate with other organizational departments to provide an array of community services. Role-models and provides Leadership toward the implementation of PPNorCals Diversity, Equity, and Inclusion plan. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .     To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements SUPERVISORY RESPONSIBILITIES May directly supervise 1-4 subordinate supervisors such as Program Managers Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience. LANGUAGE SKILLS Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, patients, customers, and the general public. MATHEMATICAL SKILLS Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. REASONING ABILITY Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. COMPUTER SKILLS To perform this job successfully, an individual should have knowledge of spreadsheet software and word processing software. Knowledge/experience with EHR & EPM systems preferred. CERTIFICATES, LICENSES, REGISTRATIONS Reliable automobile transportation and a valid California Driver's License and insurance required. OTHER SKILLS, ABILITIES, QUALIFICATIONS Leadership skills including vision, enthusiasm, common sense, proven management skills, and a commitment to excellent customer service and the mission of Planned Parenthood. Two or more years experience in supervision/management including personnel management, program management and fiscal management. Commitment to working with low-income and culturally-diverse patients with an emphasis on prevention and empowerment. Community Development experience preferred. Knowledge of the assigned county preferred. Flexibility, creativity, ability to tolerate ambiguity and change, and analyze and adapt to new or changing situations while exhibiting effective leadership skills. Ability to set priorities and maintain composure under stress and provide leadership in a fast-paced environment. Ability to influence and secure cooperation from others, and works collaboratively toward win-win solutions. Ability to communicate effectively, make decisions, solve prob­lems and function as a team leader. Excellent organizational skills, a sense of responsibility and a high level of motivation. Ability to think and act strategically. Bilingual English/Spanish preferred. Pay Range: 35-45 hourly null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.